Level 1 Help Desk Analyst
Job Description
The Level 1 Help Desk Analyst provides frontline IT support onsite in Conyers, GA, handling ticket management and basic hardware and software troubleshooting to support Software Technology Inc.
Responsibilities
- Monitor ticket queues to track ongoing requests and ensure timely handling.
- Assign tickets to appropriate internal or external support staff based on issue type and expertise.
- Escalate tickets outside of service level agreements until they are resolved.
- Install and perform minor repairs to hardware, software, or peripheral equipment following design or installation specifications.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
Requirements
- A vocational or technical degree in computer applications, computer technology, or a closely related area from an accredited college.
- Experience as a Help Desk Technician with hands-on knowledge resolving issues with Outlook, MS Office, Windows 7 and Windows 10, and Active Directory.
- Bilingual in Spanish.
- IT Help Desk Call Center experience.
Technologies
- Outlook
- MS Office
- Windows 7
- Windows 10
- Active Directory
Education
Minimum education: Vocational or technical degree in computer applications or a related field from an accredited college.
Location
Conyers, GA (onsite)
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