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Closed on August 21, 2026.
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Level 1 Help Desk Analyst
Active Directory
Computer Skills
Customer Support
Desktop Support
End User Support
Hardware Support
Help Desk Support
Incident Management
Information Technology (IT)
IT Services
ITSM
Service Desk
Technical Support
Windows
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Job Description
The Level 1 Help Desk Analyst provides frontline IT support onsite in Conyers, GA, handling ticket management and basic hardware and software troubleshooting to support Software Technology Inc.
Responsibilities
- Monitor ticket queues to track ongoing requests and ensure timely handling.
- Assign tickets to appropriate internal or external support staff based on issue type and expertise.
- Escalate tickets outside of service level agreements until they are resolved.
- Install and perform minor repairs to hardware, software, or peripheral equipment following design or installation specifications.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
Requirements
- A vocational or technical degree in computer applications, computer technology, or a closely related area from an accredited college.
- Experience as a Help Desk Technician with hands-on knowledge resolving issues with Outlook, MS Office, Windows 7 and Windows 10, and Active Directory.
- Bilingual in Spanish.
- IT Help Desk Call Center experience.
Technologies
- Outlook
- MS Office
- Windows 7
- Windows 10
- Active Directory
Education
Minimum education: Vocational or technical degree in computer applications or a related field from an accredited college.
Location
Conyers, GA (onsite)
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