IT Help Desk Analyst

Join SilverXis as an on-site IT Help Desk Analyst in Conyers, GA. This contract role offers an hourly rate of $19.00 to $20.00 and hands-on experience delivering first-line external customer support. You will handle tasks such as password resets, online account management, and provisioning of mobile driver’s licenses in a high-volume environment.

Benefits

• Competitive pay: $19.00 - $20.00 per hour
• Onsite location: Conyers, GA
• Contract role: Readily accessible entry point to develop frontline IT support skills

Responsibilities

• Monitor and support the daily performance of computer systems and applications
• Answer user inquiries about software or hardware operation to resolve issues
• Track ticket queues, route tickets to appropriate internal and external staff, and escalate until resolved
• Consult with users or run diagnostics to investigate problems and provide technical assistance

Requirements

• Six months of experience handling customers, questions, complaints, or information in a call center environment
• 2+ years as a Helpdesk Technician with hands-on troubleshooting for Outlook, MS Office, Windows 7 and Windows 10
• Vocational/Technical degree in computer applications, computer technology, or a closely related field from an accredited college
• Knowledge of Apple iOS
• Active Directory knowledge
• Experience monitoring ticket queues and escalating tickets outside SLA until resolved
• Ability to install and perform minor repairs to hardware, software, or peripherals per specifications
• Bilingual in Spanish
• IT Help Desk or Call Center experience

Technologies

• Outlook
• MS Office
• Windows 7
• Windows 10
• Apple iOS
• Active Directory

Location and Employment Type

Location: Conyers, GA (onsite)

Employment type: Contract