Desktop Support Specialist

Onsite desktop support role in Draper, UT, delivering end-user hardware and software support for approximately 3,000 users across three offices, with emphasis on break/fix, AV/Crestron rooms, and enterprise Windows environments.

Responsibilities

• Provide hands-on desktop and hardware support, including break/fix, workstation setup and teardown, shipping equipment to users, and maintaining inventory.
• Assist with Windows environments and the Microsoft 365 suite.
• Support AV and video conferencing spaces using Crestron software.
• Record and track issues using the ServiceNow ticketing system.
• Deliver on-site coverage five days per week as part of a three-technician team serving about 3,000 end users across three Salt Lake City area offices.
• Address break/fix tasks and event planning while handling ad-hoc end-user requests.
• Support a broad range of end-user technologies including desktops, printers, laptops, connectivity, AV gear, and conference rooms.

Requirements

• Minimum of 3 years of desktop support experience within an enterprise environment.
• Proficiency with Windows operating systems and the Microsoft Suite.
• Extensive hardware-focused experience, including break/fix, workstation setup and teardown, equipment shipping, and inventory management.
• Experience supporting AV or video conference rooms with Crestron software.
• Experience using the ServiceNow ticketing system.

Technologies

• Windows
• Microsoft Suite
• Crestron software
• ServiceNow

Nice to Have Skills & Experience

• Experience supporting Mac environments
• Experience troubleshooting mobile devices

Experience

• Desktop support: 1 year required
• Windows: 1 year required

Work Location

• In person on-site in Draper, UT

Job Types

• Permanent, Full-time

Pay

• USD 21.00 - 23.00 per hour