Technical Support Specialist

Join Tesla as a Technical Support Specialist with our Residential Energy team in Draper, Utah, onsite. This role delivers multi-channel technical support, diagnosing issues, and helping customers maximize the benefits of Tesla energy solutions. Tesla offers a robust benefits package and a culture focused on innovation and meaningful impact in sustainable energy.

Benefits

• Medical plans with plan options and $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both with $0 paycheck contribution options
• Company paid Health Savings Account (HSA) contribution when enrolled in the High-Deductible medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life and AD&D
• Short-term and long-term disability insurance (90 day waiting period)
• Employee Assistance Program
• Sick and Vacation time, flexible time for salary positions, accrued hours for hourly positions, and paid holidays
• Back-up childcare and parenting support resources
• Voluntary benefits including critical illness, hospital indemnity, accident insurance, theft and legal services, and pet insurance
• Weight loss and tobacco cessation programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program

What to Expect

As a Technical Support Specialist, you will provide comprehensive support with a strong emphasis on clear communication and technical expertise. You will handle inquiries across account management, billing, contractual matters, and technical challenges, using state-of-the-art diagnostic tools to perform real-time analyses and deliver swift, effective resolutions that drive meaningful customer outcomes.

The ideal candidate is customer-focused, experienced in diagnosing complex issues, and capable of translating technical concepts into simple, actionable guidance. You will join a dynamic, purpose-driven team dedicated to advancing sustainable energy solutions and making a tangible impact for Tesla customers.

Responsibilities

• Provide world-class technical support via phone, chat, and email while meeting team KPIs and quality expectations
• Maintain strong product knowledge, follow established workflows and SOPs, and adapt to new tools, features, and troubleshooting methods in a fast-changing environment
• Coordinate with service, field, and technical partners as needed and proactively report patterns or emerging issues to improve products and processes
• Communicate clearly in writing and verbally, translating complex technical concepts into simple, actionable guidance
• Document all interactions with detailed steps, and escalate cases thoughtfully with clear problem statements and diagnostic information
• Diagnose Energy product issues by reviewing logs, app data, single-line diagrams, and monitoring tools to determine the correct resolution path

Requirements

• Experience supporting hardware, software, or connected systems in a technical support environment
• Flexibility to support changing priorities, surge needs, and scheduling that may include weekends or holidays
• Technical aptitude with a continuous learning mindset to stay current on new Energy products, updates, and workflows
• High attention to detail in diagnostics, documentation, and escalation practices using case management tools
• Customer-focused mindset with ownership and accountability for resolving cases end-to-end
• Strong analytical troubleshooting skills with excellent written and verbal communication to simplify complex technical topics
• Foundational understanding of electrical concepts, home networking, and mobile app usage for device and system management