Support Jobs in Dubuque, IA

1 job found

Include remote jobs

Today

Desktop Support Specialist

Truck Country Dubuque, IA

Dubuque, IA

Today

Full time Active Directory Application Support Customer Support

Apply Now

Job Description

Truck Country (McCoy Group) is seeking a Desktop Support Specialist to deliver front-line technical assistance to computer users in Dubuque, Iowa. This onsite role supports troubleshooting and user help, while also supporting the configuration and installation of network hardware and components alongside senior IT staff.

Working directly with clients and internal teams, you will help keep systems running smoothly by resolving day-to-day technology issues and contributing to onsite network setup, testing, and documentation.

What you’ll do

Provide technical assistance to computer users by answering questions and resolving issues in person, by telephone, or electronically
Deliver tier one support focused on computer hardware and software, including printing, e-mail, corporate software systems, operating systems, and general troubleshooting
Support senior IT staff with configuration work for hardware such as laptops/workstations, phones, and other network devices
Consult with users to identify and document system requirements and specifications
Perform onsite configuration, installation, testing, and documentation of network components

What you bring

Strong problem-solving and troubleshooting skills
Excellent interpersonal and communication skills
Outstanding Customer Service that creates positive experiences in every interaction
Prior experience supporting network and PC hardware and software applications, including Windows 10, Windows 11, and MS Office/Outlook
Knowledge of Windows Server and Active Directory is a plus
Occasional travel across Iowa, Wisconsin, Illinois, and Minnesota
Bachelor’s degree in Computer Science, CIS, or MIS, or a 2-year Associates degree, with equivalent hands-on experience

Technologies you’ll work with

Windows 10
Windows 11
MS Office
Outlook
Windows Server
Active Directory

Experience

Microsoft Windows Server: 2 years (Preferred)
Active Directory: 2 years (Preferred)

Location and schedule

Work location: In person
Ability to commute: Dubuque, IA 52001 (Required)

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Paid vacation & holidays
Full benefit package including health, dental, and vision insurance

Application question

How many years of experience do you have supporting network and PC hardware and software applications including Windows 10, Windows 11, and MS Office/Outlook?

View full job page →

Get Support Jobs in Dubuque, IA alerts

New Support Jobs in Dubuque, IA, daily.