East Hartford, CT

Support Jobs in East Hartford, CT

4 jobs found

Include remote jobs

19d ago

IT Support Specialist

NEFCO Construction Supply LLC East Hartford, CT

East Hartford, CT

19d ago

$24 - $27/hr Full time Application Support End User Support Hardware Support

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Job Description

NEFCO Construction Supply LLC is hiring an IT Support Specialist to strengthen the employee IT experience across onsite and remote locations in East Hartford, CT. This role is built around hands-on support, responsive service, and strong ownership of issues from first contact through resolution. If you enjoy troubleshooting, documenting clearly, and helping colleagues get back to work quickly, this is a great match.

What you’ll do

Serve as the primary point of contact for incoming IT support requests and provide first-level triage.
Handle Tier 1 diagnosis, testing, and resolution for hardware and software issues.
Support a broad set of equipment, including desktop PCs, laptops, printers (HP, Zebra), desk phones (Mitel), fax machines, and mobile devices (iPhone, Android).
Troubleshoot and assist with software support across Microsoft Office suite, Autodesk, Epicor Eclipse, and Adobe products.
Use remote control software to resolve issues efficiently for off-site staff and branch office colleagues.
Support server-based applications and related systems such as videoconferencing and IP phones.
Apply foundational knowledge of client/server networks and VPN technology to troubleshoot connectivity problems.
Manage multiple colleague inquiries in a fast-paced environment by triaging, prioritizing, and coordinating as needed.
Maintain complete and accurate records by documenting issues, user communications, and resolutions in an IT ticketing system.
Escalate more complex issues to Tier 2 support or other IT teams to ensure a smooth hand-off.
Deploy and configure new hardware and software for new hires and employee upgrade cycles, including approved mobile devices.
Assist with tracking and management of IT hardware and software inventory, including disposal of retired or expired equipment in line with company policy.
Deliver a consistently professional customer service experience across all organizational levels.
Communicate clearly and timely with end-users on request status.
Create and maintain documentation for technical processes, findings, and resolutions.
Participate in a rotating on-call schedule for after-hours support and adhere to IT policies and procedures.
Perform other related duties as assigned.

What you bring

2+ years in a Desktop Support or Help Desk role.
Bachelor’s degree in computer science, Information Systems, or a related field (or an equivalent mix of an Associate’s degree and/or additional relevant IT experience).
Proficiency with Windows Operating Systems.
Working knowledge of VoIP and current mobile platforms (iOS & Android).
Ticketing system experience is required.
Experience with Freshservice or other ITSMs.
Working knowledge of Office 365 Enterprise suite including Exchange, Teams, SharePoint, and MFA.
Strong communication skills, solid problem-solving ability, and meticulous documentation habits.
Ability to work independently and collaboratively.
Occasional travel to nearby company sites (mileage reimbursed).
Ability to occasionally lift and move equipment and boxes weighing 40+ pounds.
Plus: Experience with Dell business-class hardware, HP/Zebra printers, Mitel phone systems, and Epicor Solar Eclipse.

Role details

Location: East Hartford, CT (onsite)

Compensation: USD 24 - 27 per hour

Schedule: Rotating on-call for after-hours support

Tools and technologies you’ll use

Microsoft Office suite, Autodesk, Epicor Eclipse, Adobe products
Remote control software, videoconferencing, IP phones, VPN technology
Windows Operating Systems
VoIP, iOS, Android
Office 365 Enterprise suite: Exchange, Teams, SharePoint, MFA
Freshservice (and other ITSMs)
Dell business-class hardware, HP printers, Zebra printers, Mitel phone systems
Epicor Solar Eclipse, desk phones (Mitel), fax machines

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24d ago

Help Desk and Data Application Support Technician

East Hartford Public Schools East Hartford, CT

East Hartford, CT

24d ago

$45 - $45/hr Full time Application Support Education Technology End User Support

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Job Description

Join East Hartford Public Schools as a Help Desk and Data Application Support Technician (Districtwide) in an onsite role in East Hartford, CT. This position blends everyday technology help for staff and students with support for the district’s core student information and reporting systems. You will help keep classrooms running smoothly while also protecting the integrity of PowerSchool data and Analytic Vue dashboard/reporting.

The role is split evenly between two functional areas: direct Tier 1 help desk support and data and application support for systems including PowerSchool and Analytic Vue. The hourly rate is $45.21/hour under the negotiation agreement between the East Hartford Board of Education and Local 2727 of Council 4, with 12 months of representation by AFSCME Local 2727. Travel reimbursement is offered by the district, and the position is effective as soon as possible.

Responsibilities

Act as a primary contact for technology support requests submitted through the district’s Incident IQ ticketing system; triage, prioritize, resolve Tier 1 issues, and escalate complex problems to Network or Systems staff as needed.
Support end users with Chromebooks, Windows laptops, iPads, desktops, printers/copiers, and ViewSonic interactive displays, along with related classroom hardware.
Assist with classroom software to support successful integration in the classroom.
Deploy and update desktop hardware and software manually or through automation.
Create technical documentation, maintain end-user knowledge base articles and how-to guides, and produce short instructional videos to enable self-service and reduce repeat ticket volume.
Support the day-to-day integrity of student information system data in PowerSchool, including enrollment, scheduling, and rostering support.
Support maintenance, data validation, and report generation within Analytic Vue, assisting building and department staff with access and interpretation.
Assist with district software application review and vetting, including basic vendor data-privacy documentation checks in coordination with the Data Privacy team.
Troubleshoot single sign-on (SSO), rostering, and integrations between PowerSchool, Google Workspace/Microsoft 365, and instructional applications.
Assess, respond, and troubleshoot work orders submitted through an online ticketing system; perform basic repair, troubleshooting, and maintenance for end-user hardware, software, and classroom technology.
Accurately follow standard operating procedures, log and resolve tickets in accordance with district service-level standards, and keep work orders documented using Work Order software.
Collaborate with the team to improve technology usage, data quality, and application support resources, and stay current with district technology changes or problems.
Become familiar with Board of Education policies, services, and staff, and perform other duties as assigned by the Information Technology Manager.

Requirements

Associate or bachelor's degree preferred, or equivalent work experience in a k-12 educational institution.
Two or more years of experience in help desk/technical support and/or data systems or application support.
A+, ITIL Foundation, or equivalent certification preferred, plus strong preferred experience with a student information system (example: PowerSchool) and/or a ticketing platform (example: Incident IQ).
Knowledge and ability to work across the Help Desk (.50 FTE) and Data & Application Support (.50 FTE) technical systems.
Excellent written and verbal communication skills, including the ability to provide technical support over the phone; previous customer service experience desired.
Ability to manage constantly changing workflow across two functional areas, remain productive during slower periods, multitask during high volume, and maintain patience and professionalism under stress.
Strong attention to detail and data accuracy due to shared responsibility for end-user support and district data/application systems.
Travel between schools is required; personal transportation is required, and travel reimbursement is offered by the district.
Occasionally lift and/or move up to 50 pounds.

Technologies

Incident IQ
PowerSchool
Analytic Vue
Chromebooks
Windows laptops
iPads
Desktops
Printers/copiers
ViewSonic interactive displays
Google Workspace
Microsoft 365
Single sign-on (SSO)

Reporting Line

Reports to: CIO and Information Technology Manager.

Terms of Employment

12 months, represented by AFSCME Local 2727.
Effective date: As soon as possible.

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4mo ago

In-Home Sales & Tech Support

Asurion East Hartford, CT

East Hartford, CT

4mo ago Closed

$23 - $23/hr Full time Consultative Sales Customer Service Customer Support

This position is no longer accepting applications (closed Jul 23, 2026).

Job Description

This full-time in-home sales and tech support role requires daily in-home visits with travel up to 120 miles one-way. The position offers a base wage of $23.85 per hour, plus mileage reimbursement, a phone stipend, and commissions, with a five-day schedule that includes evening hours.

Location

East Hartford, CT (onsite)

Compensation and Schedule

Base pay is $23.85 per hour. In addition to the base wage, the role provides mileage reimbursement, a monthly phone stipend, and commissions. The work schedule spans five days per week and includes evening shifts from 12:05 PM to 9:00 PM, with travel up to 120 miles one-way.

Responsibilities

Represent the Serve, Solve, Sell framework in the field, beginning with paid training to enable independent work in customer locations.
Build knowledge of products and gain hands-on sales experience while developing communication, negotiation, and problem-solving skills; ongoing coaching supports growth.
Serve: meet customers in-home, in-office, or other locations; pre-schedule interactions to meet or exceed sales targets; deliver exceptional customer service with a customer-first approach.
Solve: apply expertise to address and resolve tech issues, delivering clear solutions for customers regardless of technical background; ensure a resolution that works and aligns with future tech needs.
Sell: present Asurion’s growing product range with tailored solutions; listen to identify needs and position products to meet them; employ effective negotiation and communication to close appropriate sales.

Requirements

Comfort with a sales environment that includes set targets.
Valid driver’s license and a satisfactory driving record with at least one year of driving experience.
Ability to provide proof of valid car insurance (Manhattan exclusions apply).
A personal vehicle (excluding motorcycles). Customer service appointments occur in neighborhoods and cities surrounding the inventory warehouse; maximum travel distance is 120 miles one-way.
Flexibility to work a varied five-day week, including evenings, weekends, and holidays to meet customer needs.
A personal cellphone to stay connected while on the job.
Comfort working around household pets.
Efficient, adaptable, goal-oriented, and persuasive communication skills.
Open-minded with a passion for learning a broad set of skills applicable to diverse career paths.
Naturally outgoing with strong interpersonal strengths.
Note: Work hours may vary based on business needs and market demand; flexibility may be required.

Benefits

Base hourly rate is guaranteed for all hours worked and paid bi-weekly; earned pay can be accessed early.
Uncapped commissions based on sales performance, paid bi-weekly.
Mileage reimbursement based on IRS guidelines, paid weekly.
Phone stipend of $35, paid monthly.
3 to 4 weeks of paid training focused on success.

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5mo ago

In-Home Sales & Tech Support (Part Time)

Asurion East Hartford, CT

East Hartford, CT

5mo ago Closed

$25 - $25/hr Part time Consultative Sales Customer Service Customer Support

This position is no longer accepting applications (closed Jul 2, 2026).

Job Description

Part-time onsite role in East Hartford, CT offers a benefits-forward path for in-home sales and tech support. You’ll start with paid training, earn a base pay of $25 per hour plus commissions, receive mileage reimbursement, and enjoy a flexible schedule crafted to fit your life. This position centers on a Serve, Solve, Sell approach and supports growth with coaching, mentorship, and ongoing development.

Responsibilities

Be on the front lines helping customers through our Serve, Solve, Sell approach.
Begin with paid training to prepare you to work independently in the field.
Learn product offerings and gain hands-on sales experience while developing communication, negotiation, and problem‑solving skills, with ongoing coaching and mentoring to support growth and confidence in tech.
In the field, apply the Serve, Solve, Sell model:
- Serve: Meet customers in-home, in-office, or wherever they are; interactions are pre-scheduled to help you meet and exceed sales targets while delivering strong customer service.
- Provide exceptional customer service throughout the entire interaction, always prioritizing the customer.
- Solve: Use your expertise to address and resolve tech issues, offering understandable solutions for any level of tech knowledge.
- Ensure customers leave with a working resolution and a product that supports their future tech needs.
- Sell: Leverage the growing product lineup to offer tailored solutions, listen actively to identify needs, and position products to meet them; employ effective negotiation and communication to close appropriately.

Requirements

Comfortable working in a sales environment with set targets
Valid driver’s license and a satisfactory driving record with at least 1 year of driving experience
Ability to provide proof of valid car insurance (excluding Manhattan)
A personal vehicle (excluding motorcycles); travel up to 120 miles one-way to neighborhoods and cities near the inventory warehouse
Flexible, varied 5‑day week schedule including evenings, weekends and holidays
Personal cellphone to stay connected while on the job
Comfortable around household pets
Efficient, adaptable, goal-oriented and persuasive communication skills
Open-minded with a passion for learning a broad range of skills
Outgoing by nature and comfortable with frequent human interaction
Hours may vary based on business needs and market demand; flexibility required

Benefits

Base hourly rate guaranteed for all hours worked and paid bi-weekly; earned pay can be accessed early
Uncapped commissions based on sales performance; paid bi-weekly
Mileage reimbursement based on IRS guidelines; paid weekly
$35 phone stipend paid monthly
Three weeks of paid training with a focus on your success

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Support Jobs in East Hartford, CT

IT Support Specialist

Help Desk and Data Application Support Technician

In-Home Sales & Tech Support

In-Home Sales & Tech Support (Part Time)

Get Support Jobs in East Hartford, CT alerts