Support Jobs in Effingham, IL

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Information Services ERP Help Desk

Effingham Equity Effingham, IL

Effingham, IL

Today

$20 - $28/hr Full time Application Support Business Systems Computer Skills

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Job Description

Provide front-line help desk support for employees using the company’s ERP and business applications in an on-site Information Services role.

Responsibilities

Follow established personnel, information security, and workplace safety policies while working with company systems, data, and equipment.
Support employees using the ERP system by answering questions, explaining system processes, and resolving access or transaction issues.
Collect details from users, document and prioritize support requests, and track each request through resolution or escalation.
Provide status updates to employees and ensure issues are handled by the right resource when escalation is needed.
Build and maintain a practical working understanding of business processes, with primary focus on the Agronomy and Hardware departments and the systems they use.
Support user training, system testing, and software updates.
Assist with process documentation and contribute to the creation or upkeep of support instructions and knowledge resources.
Collaborate with the Information Services team, software vendors, and other departments to research issues and coordinate solutions.
Remain flexible to support other departmental projects and operational needs as priorities change.
Travel as needed to other company locations for on-site support, equipment installation or troubleshooting, employee assistance, and system-related projects.

Requirements

Associate degree or higher in computer science, information systems, accounting, agriculture, or a related field is preferred; relevant experience supporting business systems may substitute for a degree.
Experience in a help desk, technical support, or customer service environment.
Working knowledge of computers, business software, hardware, and basic network concepts, plus the ability to learn and support an enterprise resource planning (ERP) system.
Understanding of fundamental accounting concepts and common business transactions, including accounts receivable, accounts payable, inventory, purchasing, and general ledger activity.
Strong analytical and problem-solving skills, including the ability to investigate issues, identify likely causes, test solutions, and escalate complex problems when appropriate.
Clear written and verbal communication, attention to detail, and the ability to manage multiple priorities while collaborating with employees across departments and locations.

Technologies

Enterprise resource planning (ERP) system

Compensation

$20 - $28 per hour

Benefits

Paid vacation
6 days Paid Time for All
8 paid holidays
3 paid floating holidays
401k match up to 6%
One week paid Parental Leave
Referral Program
Company Incentive Program
Medical, dental, and vision
Paid Life insurance and long-term disability insurance
401(k) and 401(k) matching
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Dental insurance
Vision insurance

Location and Work Details

Location: Effingham, IL (onsite)
Work location: In person
Reports to: Information Services Data Manager
Work environment: The nature of the job requires extended hours.
Physical demands: Occasionally lift office products and supplies up to 20 pounds.
Travel: Required to travel to other facilities in The Equity trade area, conferences, educational opportunities, and other job-related activities.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required for this role. Duties, responsibilities, and activities may change at any time.

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