Information Services ERP Help Desk

Provide front-line help desk support for employees using the company’s ERP and business applications in an on-site Information Services role.

Responsibilities

• Follow established personnel, information security, and workplace safety policies while working with company systems, data, and equipment.
• Support employees using the ERP system by answering questions, explaining system processes, and resolving access or transaction issues.
• Collect details from users, document and prioritize support requests, and track each request through resolution or escalation.
• Provide status updates to employees and ensure issues are handled by the right resource when escalation is needed.
• Build and maintain a practical working understanding of business processes, with primary focus on the Agronomy and Hardware departments and the systems they use.
• Support user training, system testing, and software updates.
• Assist with process documentation and contribute to the creation or upkeep of support instructions and knowledge resources.
• Collaborate with the Information Services team, software vendors, and other departments to research issues and coordinate solutions.
• Remain flexible to support other departmental projects and operational needs as priorities change.
• Travel as needed to other company locations for on-site support, equipment installation or troubleshooting, employee assistance, and system-related projects.

Requirements

• Associate degree or higher in computer science, information systems, accounting, agriculture, or a related field is preferred; relevant experience supporting business systems may substitute for a degree.
• Experience in a help desk, technical support, or customer service environment.
• Working knowledge of computers, business software, hardware, and basic network concepts, plus the ability to learn and support an enterprise resource planning (ERP) system.
• Understanding of fundamental accounting concepts and common business transactions, including accounts receivable, accounts payable, inventory, purchasing, and general ledger activity.
• Strong analytical and problem-solving skills, including the ability to investigate issues, identify likely causes, test solutions, and escalate complex problems when appropriate.
• Clear written and verbal communication, attention to detail, and the ability to manage multiple priorities while collaborating with employees across departments and locations.

Technologies

• Enterprise resource planning (ERP) system

Compensation

• $20 - $28 per hour

Benefits

• Paid vacation
• 6 days Paid Time for All
• 8 paid holidays
• 3 paid floating holidays
• 401k match up to 6%
• One week paid Parental Leave
• Referral Program
• Company Incentive Program
• Medical, dental, and vision
• Paid Life insurance and long-term disability insurance
• 401(k) and 401(k) matching
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Dental insurance
• Vision insurance

Location and Work Details

• Location: Effingham, IL (onsite)
• Work location: In person
• Reports to: Information Services Data Manager
• Work environment: The nature of the job requires extended hours.
• Physical demands: Occasionally lift office products and supplies up to 20 pounds.
• Travel: Required to travel to other facilities in The Equity trade area, conferences, educational opportunities, and other job-related activities.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required for this role. Duties, responsibilities, and activities may change at any time.