Warranty & Technical Support Specialist

Nomadic Innovations seeks a detail‑oriented Warranty and Technical Support Specialist to provide technical assistance and manage warranty processing for our DC air conditioners and awnings. This on site role in Elkhart, Indiana serves as the primary contact for customers with product issues, warranty claims, and technical questions, with compensation in the range of USD 22 to 28 per hour.

Responsibilities

• Deliver technical assistance for DC air conditioners and awnings
• Diagnose and troubleshoot problems via phone, email, chat, or remote diagnostics, and implement effective solutions
• Handle warranty claims in alignment with established company policies
• Record customer conversations, technical findings, and final resolutions precisely in the ticketing system
• Guide customers through installation, setup, configuration, and basic repair steps
• Liaise with engineering, production, or management to escalate complex or recurring issues
• Keep current knowledge of products, warranty processes, and technical documentation
• Provide clear, professional, and empathetic communication to uphold customer satisfaction

Requirements

• Robust problem-solving and analytical abilities
• Strong verbal and written communication skills
• Excellent attention to detail and strong organizational capabilities
• Ability to work independently while collaborating effectively within a team
• Customer-focused mindset with ownership and accountability

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid time off

About Us

Nomadic Innovations concentrates on mobile comfort solutions, including DC air conditioners and awnings designed for adventurous lifestyles. The company emphasizes quality, reliability, and innovation, and provides ongoing support to customers beyond the point of sale.

Position Summary

We are looking for a detail‑oriented and customer‑driven Warranty and Technical Support Specialist to join our team. This role serves as the primary contact for customers facing product issues, warranty claims, and technical questions. You will diagnose problems, guide customers through solutions, and ensure warranty claims are processed accurately and efficiently.

Why Join Nomadic Innovations

• Be part of a growing and innovative organization
• Work in a supportive, collaborative culture
• Clear opportunities for advancement and skills development

Work Environment

Full‑time, predominantly desk‑based work based in Elkhart, Indiana. The role operates within a team oriented setting while holding independent responsibilities.

Schedule

Monday through Friday, eight‑hour shifts from 9:00 a.m. to 5:00 p.m.