This Level 2 Helpdesk Technician position provides software and network support, troubleshooting, and end-user training to maintain workstation and network performance in Everett, WA onsite. The role involves working with staff and vendors to resolve issues and sustain IT services.
Responsibilities
- Provide first level contact and convey resolutions to user issues
- Troubleshoot desktop environment and perform maintenance
- Track, route and redirect problems to correct resources
- Support will be provided onsite, remotely, over the phone, or via email
- Document processes and procedures as required
- Provide quality desktop support to internal end users, including support for hardware, printing applications, user accounts, and telephone systems
- Additional duties as assigned
- Work with support from software and hardware vendors to support processes and devices used by staff
- Must be resourceful and able to take initiative in a dynamic environment
- Have the ability to analyze existing systems and make proactive recommendations for improvements
- Ability to effectively and efficiently troubleshoot technical problems
Requirements
- High school diploma or GED, required
- Associate or undergraduate degree in related fields and/or 3-5 years of desktop support, preferred
- Advanced knowledge of current Microsoft desktop and server operating systems
- Proficient in managing Active Directory
- Working knowledge of help desk software, databases and remote control
- IP Phone systems and management
- Microsoft Exchange\\ Outlook
- Windows Deployment Services (WDS) and Image management and troubleshooting
- Microsoft Office installation and troubleshooting
- AutoCAD (Basic Troubleshooting)
- Basic knowledge of Scripting (VbScript, PowerShell, HTA)
- IP Routing
- Knowledge of Hosted Services models
- Basic hardware troubleshooting, installation, and RMA\\Warranty management
- Change management compliance
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
Technologies
- Microsoft Windows operating systems
- Active Directory
- Help desk software
- IP Phone systems
- Microsoft Exchange
- Outlook
- Windows Deployment Services (WDS)
- AutoCAD
- VBScript
- PowerShell
- HTA
Benefits
- Health care (medical, dental and vision)
- Life insurance
- 401(k) savings plans with company match
- paid time off
- Safran Perks with BenefitHub – Employee Discounts & Rewards Marketplace
Advantages and Opportunities
Your Career: Safran is committed to providing internal mobility to our employees. We operate globally so the sky is the limit of where your Safran journey can take you.
Your Development: Safran employees have free access to Safran University courses and external tuition reimbursement for approved programs or certifications.
Your Benefits: Our suite of comprehensive benefits include health care (medical, dental and vision), life insurance, 401(k) savings plans with company match, paid time off, Safran Perks with BenefitHub – Employee Discounts & Rewards Marketplace for consumer products/services and more!
Company Information
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Location
Everett, Washington, United States (onsite)
Address: 415 Riverside Rd., Everett, WA 98201
