IT Support Specialist

What we offer

• Health, dental, and vision insurance to support well being for you and your family
• Life insurance and 401(k) options
• Paid time off to recharge and reset
• Opportunities for advancement within a growth-ready team
• On-the-job training to expand your IT skills and impact
• Employee assistance program (EAP) for personal and professional support
• Employee discount and referral programs that recognize your network

Location: Everett, WA (onsite). Compensation: USD 36 - 43 per hour. Experience required: 5+ years.

Responsibilities

• Serve as the escalation point for complex issues across endpoints, servers, and infrastructure
• Diagnose and resolve problems with Windows operating systems, applications, and enterprise endpoints
• Troubleshoot Microsoft 365 services, including Exchange Online, Teams, and SharePoint
• Address identity and access matters involving Entra ID and Active Directory
• Perform root-cause analysis and implement durable, long-term solutions
• Provide remote and on-site support for corporate and production environments
• Maintain and troubleshoot network infrastructure: switches, VLANs, routing, segmentation
• Manage wired and wireless networks, firewall configuration, and monitoring
• Diagnose performance issues, latency, outages, and connectivity problems
• Support hybrid infrastructure spanning on-prem data centers and Azure cloud networking
• Assist with network design improvements and optimization
• Support Windows Server and Linux systems, including Hyper-V environments
• Handle system provisioning, patching, and lifecycle management; monitor server performance
• Assist with infrastructure upgrades and migrations
• Administer Microsoft 365 tenant services (Exchange Online, Teams, SharePoint)
• Administer Azure services (compute, networking, identity, RBAC)
• Administer Microsoft Intune for device enrollment, policies, compliance, and endpoint security
• Troubleshoot identity synchronization and access issues; support conditional access, MFA, and device compliance
• Enforce security best practices: endpoint protection, firewall rules, vulnerability management
• Monitor for security threats and participate in incident response and remediation
• Ensure adherence to security policies and standards across the environment
• Manage and support backup platforms (e.g., Veeam, cloud backups); perform backup validation and restore testing
• Support disaster recovery procedures and failover scenarios; maintain data integrity
• Develop and maintain automation scripts (PowerShell preferred); seek opportunities to reduce manual effort
• Leverage AI tools to enhance IT operations and contribute to standardization and documentation
• Maintain accurate documentation of systems, configurations, processes, and troubleshooting steps
• Contribute to internal knowledge base and standard operating procedures
• Assist with IT projects including ERP, infrastructure upgrades, and cloud migrations
• Collaborate with engineering, operations, and leadership; provide input on system design and architecture decisions

Requirements

• Strong networking knowledge (TCP/IP, VLANs, switching, WiFi, firewalls)
• Experience with Windows Server and desktop environments
• Virtualization experience; Hyper-V preferred
• Microsoft 365 administration experience
• Azure cloud services familiarity
• Microsoft Intune / Endpoint Management experience
• Experience with backup and recovery solutions
• Solid understanding of cybersecurity principles and best practices

Technologies

• Windows OS, Windows Server, Linux
• Hyper-V, Microsoft 365 (Exchange Online, Teams, SharePoint)
• Entra ID, Active Directory
• Azure, Microsoft Intune
• Defender, PowerShell, Microsoft Copilot
• Veeam, Epicor, Kinetic
• SIEM, VPNs, VNets, NSGs

Experience

• 5+ years in IT support, infrastructure, or systems administration
• Proven track record troubleshooting complex, multi-system issues
• Experience in hybrid environments (on-prem and cloud)

Preferred qualifications

• Microsoft certifications (Azure, M365, Security) preferred but not required
• Networking certifications (CCNA or equivalent) preferred but not required
• PowerShell scripting and automation experience
• Security tooling experience (Defender, SIEM, endpoint protection)
• ERP familiarity (Epicor or Kinetic)
• Exposure to manufacturing or production environments

Schedule and compensation

Work schedule: Monday through Friday, 8:00 AM to 5:00 PM. This is a full-time role with a pay range of $36.00 - $43.25 per hour.