Fayetteville, AR

Support Jobs in Fayetteville, AR

2 jobs found

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Today

Help Desk Technician

University of Arkansas Fayetteville, AR

Fayetteville, AR

Today

$12+/hr Part time Computer Skills Desktop Support End User Support

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Job Description

The University of Arkansas, Fayetteville, is hiring a Help Desk Technician to provide primary technical assistance for campus users. This part time, onsite role in Support Services focuses on helping individuals resolve issues with computer systems, software, hardware, and mobile-related technology through troubleshooting, direct support, and escalation when needed.

Working a Day Shift schedule, you will help coordinate solutions from first contact through follow-up, while also contributing to documentation and training resources that support continuous improvement.

What you will do

Provide primary technical assistance for incoming requests and issues involving computer systems, software, and hardware
Ask targeted questions to determine the nature of each problem
Support users in person, by phone, email, or chat
Install, modify, and repair computer software as needed
Guide users through a problem-solving process
Follow up with users to confirm issues are resolved
Develop training manuals, document knowledgebase items, and train others
Run reports as requested to support ongoing improvement
Maintain regular, reliable, and non-disruptive attendance and build collegial, harmonious working relationships

Required qualifications

High school diploma or equivalent
Customer service experience
Experience with Microsoft Office applications
Demonstrated experience with personal computer operations and software functions
Strong communication skills
Knowledge of both Mac and PC’s
Availability to work and/or class schedule

Technology and tools

Microsoft Office
Mac
PC’s

Position details

Location: Fayetteville, AR (onsite)
Salary: $12.00 per hour
Job type: Temporary (Fixed Term), part time
Department: Support Services
Staff classification: Staff - Clerical
Work schedule: Day Shift (United States of America)

Pre-employment screening

Criminal Background Check
Sex Offender Registry

Application requirements

Required document: Availability to Work and/or Class Schedule
Optional documents: Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Resume
All application materials must be uploaded to the University of Arkansas System Career Site: https://uasys.wd5.myworkdayjobs.com/UASYS
Please do not send to the listed recruitment contact.

Closing date: 10/20/2026

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7d ago

Desktop Support Technician

Barrister Global Services Network Fayetteville, AR

Fayetteville, AR

7d ago

$30 - $35/hr Contract Desktop Support End User Support Hardware Support

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Job Description

This contract Desktop Support Technician role provides first-line technical assistance to end-users at an onsite location in Fayetteville, AR. The position focuses on resolving hardware and software issues while supporting core network services and maintaining Windows systems.

Location and Employment Details

Work location: In person (onsite)
Location: Fayetteville, AR
Job type: Contract
Expected hours: 24.0 per week
Pay: USD $30.00 - $35.00 per hour

Application note: DO NOT apply if you don’t live in AR.

Key Responsibilities

Provide first-line support for hardware and software issues, resolving technical problems efficiently.
Manage and maintain local area networks (LAN), ensuring connectivity and performance.
Support the configuration, installation, and troubleshooting of firewalls and VPNs.
Support Windows operating systems, including installation, updates, and user account management.
Configure and manage DNS settings to ensure proper network functionality.
Use help desk software to track issues, document solutions, and maintain accurate records.
Deliver customer service by communicating effectively with users to understand their needs.
Collaborate with team members on computer management tasks and network troubleshooting.
Perform regular maintenance on systems using System Center Configuration Manager (SCCM) to support optimal performance.

Required Qualifications

Proficient in LAN setup and management.
Strong understanding of computer management principles.
Experience with firewall configurations and VPN setups.
In-depth knowledge of Windows operating systems.
Familiarity with DNS configurations and troubleshooting techniques.
Proven experience in help desk support roles with a focus on customer service excellence.
Solid understanding of computer networking concepts.

Preferred Qualifications

Experience using SCCM for system management tasks is a plus.

Technical Skills and Tools

Local area networks (LAN)
Firewalls
VPNs
Windows operating systems
DNS
Help desk software
System Center Configuration Manager (SCCM)

Benefits

401(k)
Dental insurance
Health insurance

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Support Jobs in Fayetteville, AR

Help Desk Technician

Desktop Support Technician

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