SupportJobs.io
← Back to all jobs
Barrister Global Services Network

Desktop Support Technician

Barrister Global Services Network
Fayetteville, AR $30 - $35/hr Contract Posted 14d ago
Desktop Support End User Support Hardware Support Help Desk Support Information Technology (IT) IT Services It Support Onsite Technical Support Windows
Apply Now

Job Description

This contract Desktop Support Technician role provides first-line technical assistance to end-users at an onsite location in Fayetteville, AR. The position focuses on resolving hardware and software issues while supporting core network services and maintaining Windows systems.

Location and Employment Details

  • Work location: In person (onsite)
  • Location: Fayetteville, AR
  • Job type: Contract
  • Expected hours: 24.0 per week
  • Pay: USD $30.00 - $35.00 per hour

Application note: DO NOT apply if you don’t live in AR.

Key Responsibilities

  • Provide first-line support for hardware and software issues, resolving technical problems efficiently.
  • Manage and maintain local area networks (LAN), ensuring connectivity and performance.
  • Support the configuration, installation, and troubleshooting of firewalls and VPNs.
  • Support Windows operating systems, including installation, updates, and user account management.
  • Configure and manage DNS settings to ensure proper network functionality.
  • Use help desk software to track issues, document solutions, and maintain accurate records.
  • Deliver customer service by communicating effectively with users to understand their needs.
  • Collaborate with team members on computer management tasks and network troubleshooting.
  • Perform regular maintenance on systems using System Center Configuration Manager (SCCM) to support optimal performance.

Required Qualifications

  • Proficient in LAN setup and management.
  • Strong understanding of computer management principles.
  • Experience with firewall configurations and VPN setups.
  • In-depth knowledge of Windows operating systems.
  • Familiarity with DNS configurations and troubleshooting techniques.
  • Proven experience in help desk support roles with a focus on customer service excellence.
  • Solid understanding of computer networking concepts.

Preferred Qualifications

  • Experience using SCCM for system management tasks is a plus.

Technical Skills and Tools

  • Local area networks (LAN)
  • Firewalls
  • VPNs
  • Windows operating systems
  • DNS
  • Help desk software
  • System Center Configuration Manager (SCCM)

Benefits

  • 401(k)
  • Dental insurance
  • Health insurance

Similar Jobs