The University of Arkansas, Fayetteville, is hiring a Help Desk Technician to provide primary technical assistance for campus users. This part time, onsite role in Support Services focuses on helping individuals resolve issues with computer systems, software, hardware, and mobile-related technology through troubleshooting, direct support, and escalation when needed.

Working a Day Shift schedule, you will help coordinate solutions from first contact through follow-up, while also contributing to documentation and training resources that support continuous improvement.

What you will do

Provide primary technical assistance for incoming requests and issues involving computer systems, software, and hardware
Ask targeted questions to determine the nature of each problem
Support users in person, by phone, email, or chat
Install, modify, and repair computer software as needed
Guide users through a problem-solving process
Follow up with users to confirm issues are resolved
Develop training manuals, document knowledgebase items, and train others
Run reports as requested to support ongoing improvement
Maintain regular, reliable, and non-disruptive attendance and build collegial, harmonious working relationships

Required qualifications

High school diploma or equivalent
Customer service experience
Experience with Microsoft Office applications
Demonstrated experience with personal computer operations and software functions
Strong communication skills
Knowledge of both Mac and PC’s
Availability to work and/or class schedule

Technology and tools

Microsoft Office
Mac
PC’s

Position details

Location: Fayetteville, AR (onsite)
Salary: $12.00 per hour
Job type: Temporary (Fixed Term), part time
Department: Support Services
Staff classification: Staff - Clerical
Work schedule: Day Shift (United States of America)

Pre-employment screening

Criminal Background Check
Sex Offender Registry

Application requirements

Required document: Availability to Work and/or Class Schedule
Optional documents: Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Resume
All application materials must be uploaded to the University of Arkansas System Career Site: https://uasys.wd5.myworkdayjobs.com/UASYS
Please do not send to the listed recruitment contact.

Closing date: 10/20/2026

Help Desk Technician