Support Jobs in Fieldale, VA

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1mo ago

IT Support Technician

Tele-Optics, Inc. Fieldale, VA

Fieldale, VA

1mo ago Closed

$20 - $25/hr Full time Application Support Computer Skills Device Management

This position is no longer accepting applications (closed Sep 12, 2026).

Job Description

Tele-Optics, Inc. is hiring a full-time IT Support Technician to deliver on-site IT support for a customer in Fieldale, VA. This position focuses on responding to day-to-day incidents, supporting end users at their desks and by phone, and keeping workplace technology running smoothly across multiple building locations.

The role is field-based and requires hands-on assistance with equipment, applications, and basic connectivity or telephony issues, along with careful documentation and follow-through in ServiceNow. If you enjoy troubleshooting across a mixed environment and working independently, this is an opportunity to support a real onsite customer.

What you will do

Provide on-site support at the Fieldale, VA customer location, including walking between multiple buildings, climbing steps, using ladders, and carrying or transporting computing equipment to and from jobs.
Manage incidents in ServiceNow by logging, tracking, and updating Incidents to ensure timely follow-through and resolution.
Handle phone and deskside support, including deployment and configuration of computing hardware, software, data transfer, and asset tracking.
Open and troubleshoot SIP VoIP and analog telephony, along with basic network troubleshooting.
Support mobile devices including iOS and Android for user or device-related issues.
Maintain and repair printing and scanning equipment, including multifunction printers, copiers, scanners, and Zebra label printers.
Maintain and support conference room audio-visual and meeting room equipment and related technologies.
Manage retirement and disposal of surplus or salvage IT assets according to site policies and compliance requirements.
Coordinate with manufacturers and vendors for warranty claims, repairs, and replacement equipment procurement or support.

Skills and qualifications

Experience with computer hardware and peripherals.
Working knowledge of Microsoft Windows Operating Systems.
Familiarity with Microsoft Office / O365.
Experience with InTune or other mobile device management solutions.
Understanding of cyber-security best practices.
Excellent troubleshooting skills.
Excellent written and verbal communication skills.
Independent work ethic and ability to work through assignments on your own.
Ability to prioritize assignments based on urgency and impact.

Tools and technologies

ServiceNow
SIP VoIP / VoIP
iOS, Android
Microsoft Windows
Microsoft Office, O365
Intune

Compensation and benefits

Pay: USD 20 - 25 per hour.

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

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