Fishers, IN

Support Jobs in Fishers, IN

2 jobs found

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Today

IT Help Desk Technician

Crew Carwash, Inc. Fishers, IN

Fishers, IN

Today

Full time Application Support Customer Support Hardware Support

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Job Description

Support a multi-location carwash operation as a Level 1 IT Help Desk Technician onsite in Fishers, IN.

Responsibilities

Provide level 1 telephone and email support for all Crew locations.
Handle ticketing portal break/fix and new IT requests.
Perform repair, imaging, and configuration of new IT assets for deployment.
Troubleshoot application and hardware issues to restore service for end users.

Requirements

Generally works Sunday to Thursday, 5:30am to 3:30pm.
Strong knowledge of Windows Operating Systems and general Microsoft troubleshooting.
High school diploma or equivalent required.
A+ or Network+ certification preferred, along with an Associate’s or Bachelor’s Degree in Information Technology (highly preferred).
Ability to communicate tactfully with customers, team members, and the general public.
Maintain quality while responding with a sense of urgency.
Demonstrate initiative and motivation with a “get the job done” attitude.

Technologies

Windows Operating Systems
Microsoft troubleshooting
A+
Network+

Benefits

Competitive compensation.
Daily pay options available at no cost to you.
Paid Time Off plus 6 paid holidays each year.
Free carwashes, naturally.
Industry-leading training.
Incredible growth potential.
Tuition reimbursement and paid IT certifications.
Group health, dental, and vision.
401K with company match.

Location: Fishers, IN (onsite)

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16d ago

Helpdesk Tech II

INCOG BioPharma Services Fishers, IN

Fishers, IN

16d ago

Full time Device Management End User Support Endpoint Management

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Job Description

INCOG BioPharma Services is hiring a Helpdesk Technician II to provide hands-on onsite and remote support for end users. The role focuses on troubleshooting hardware, software, and access issues while adhering to established IT SOPs and GxP documentation expectations.

Onsite and Remote Support

Provide onsite and remote support for end-user hardware, software, peripherals, mobile devices, and connectivity problems.
Support conference room technology, printers, and manufacturing floor end-user devices.

Ticketing, Resolution, and Documentation

Log, prioritize, and resolve tickets in the ITSM platform while meeting SLA targets.
Document work accurately throughout the support lifecycle.
Escalate issues to the Helpdesk Technician III, infrastructure team, or managed service partners using defined procedures.

Onboarding, Offboarding, and Device Management

Perform onboarding and offboarding activities, including account setup, device provisioning, and access changes.
Image, deploy, and maintain workstations and mobile devices using Intune.

Assets and Knowledge Sharing

Maintain accurate asset records for assigned, returned, and retired equipment.
Contribute to knowledge base articles and user guides to support consistent end-user assistance.

Compliance, Cybersecurity, and User Guidance

Follow IT SOPs and GxP documentation practices in all support activities.
Educate users on cybersecurity practices and report suspected security incidents.

Required Qualifications

2+ years of helpdesk or technical support experience, preferably in an enterprise environment.
Experience supporting Windows 10/11 and Microsoft 365 applications.
Familiarity with Entra ID user and group administration and Intune device management.
Experience using a ticketing system such as Freshservice, ServiceNow, or similar platforms.
Networking fundamentals including TCP/IP, DNS, DHCP, VPN, and wireless troubleshooting.
Strong customer service skills and the ability to explain technical information to non-technical users.
Awareness of phishing, social engineering, and password security practices.
Willingness to learn and work within GxP and 21 CFR Part 11 requirements.
Ability to lift up to 50 lbs and work onsite at the Fishers campus.

Shifts

1st shift: 6:00am - 2:30pm
2nd shift: 2:00pm - 10:30pm

Preferred Qualifications

CompTIA A+, Network+, or Microsoft 365 certifications.
ITIL Foundation certification.
Experience in pharmaceutical, biotech, or other regulated industries.

Technology Focus

ITSM, Intune, Entra ID, Windows 10, Windows 11, Microsoft 365
Freshservice, ServiceNow, TCP/IP, DNS, DHCP, VPN

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Support Jobs in Fishers, IN

IT Help Desk Technician

Helpdesk Tech II

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