Support Jobs in Fort Wayne, IN

1 job found

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28d ago

Technical Support Specialist

RetirementHomeTV Fort Wayne, IN

Fort Wayne, IN

28d ago

Full time Computer Skills Field Service Hardware Support

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Job Description

Technical Support Specialist responsible for troubleshooting DirecTV systems in senior living communities, handling service requests and Help Desk tickets, and maintaining CRM records.

Responsibilities

Troubleshoot DirecTV Cable television Systems in Senior Living Communities Nationwide.
Communicate with Property Facilities Staff to identify and troubleshoot issues with their DirecTV System.
Work service requests and Help Desk tickets on a daily basis.
Follow up on Technician visits to facilities.
Keep accurate records within RHTV's CRM.

Requirements

Technical Support Experience
Knowledge of analog headends, COM3000, and DirecTV DRE Systems
Strong analytical and critical thinking skills
Strong attention to detail
Excellent written and verbal communication skills
Strong customer service and communication skills
Patience and ability to guide others
Good organizational skills

Technologies

analog headends
COM3000
DirecTV DRE Systems

Schedule

8 hour shift

Location

Fort Wayne, IN (onsite)

Relocation

Fort Wayne, IN: Relocate before starting work (Preferred)

Work Location

In person

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