This position is no longer accepting applications
Closed on June 22, 2026.
Technical Support Specialist
Computer Skills
Field Service
Hardware Support
Help Desk
Incident Management
Information Technology (IT)
ITSM
Onsite
Specialist
Technical Support
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Job Description
Technical Support Specialist responsible for troubleshooting DirecTV systems in senior living communities, handling service requests and Help Desk tickets, and maintaining CRM records.
Responsibilities
- Troubleshoot DirecTV Cable television Systems in Senior Living Communities Nationwide.
- Communicate with Property Facilities Staff to identify and troubleshoot issues with their DirecTV System.
- Work service requests and Help Desk tickets on a daily basis.
- Follow up on Technician visits to facilities.
- Keep accurate records within RHTV's CRM.
Requirements
- Technical Support Experience
- Knowledge of analog headends, COM3000, and DirecTV DRE Systems
- Strong analytical and critical thinking skills
- Strong attention to detail
- Excellent written and verbal communication skills
- Strong customer service and communication skills
- Patience and ability to guide others
- Good organizational skills
Technologies
- analog headends
- COM3000
- DirecTV DRE Systems
Schedule
- 8 hour shift
Location
- Fort Wayne, IN (onsite)
Relocation
- Fort Wayne, IN: Relocate before starting work (Preferred)
Work Location
- In person
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