Technical Support Specialist

Responsibilities

• Troubleshoot DirecTV Cable television Systems in Senior Living Communities Nationwide.
• Communicate with Property Facilities Staff to identify and troubleshoot issues with their DirecTV System.
• Work service requests and Help Desk tickets on a daily basis.
• Follow up on Technician visits to facilities.
• Keep accurate records within RHTV's CRM.

Requirements

• Technical Support Experience
• Knowledge of analog headends, COM3000, and DirecTV DRE Systems
• Strong analytical and critical thinking skills
• Strong attention to detail
• Excellent written and verbal communication skills
• Strong customer service and communication skills
• Patience and ability to guide others
• Good organizational skills

Technologies

• analog headends
• COM3000
• DirecTV DRE Systems

Schedule

• 8 hour shift

Location

• Fort Wayne, IN (onsite)

Relocation

• Fort Wayne, IN: Relocate before starting work (Preferred)

Work Location

• In person