Fremont, CA

Support Jobs in Fremont, CA

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Today

Global IT Support Specialist

Milestone Technologies, Inc. (Corporate) Fremont, CA

Fremont, CA

Today

$38 - $41/hr Full time Active Directory Application Support Desktop Support

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Job Description

Milestone Technologies, Inc. (Corporate) is hiring a Global IT Support Specialist to provide hands-on technical assistance for end-users across hardware, software, and connectivity. This onsite role in Fremont, CA serves as a key point of contact for IT incidents and service requests, using established IT service management tools to track, document, and resolve issues.

As a central support resource, you’ll troubleshoot common technology problems, help users regain access to systems, and maintain accurate records for transparency and service continuity. The position also includes onboarding and lifecycle support for employees, along with security and compliance-focused guidance.

What you’ll do

Respond to and resolve IT support requests from users via phone, email, and a ticketing system (including Salesforce ITSM).
Diagnose and troubleshoot hardware, software, and network issues across desktops, laptops, mobile devices, and peripherals.
Document, track, and manage support work to ensure timely resolution and strong customer service.
Set up, configure, and maintain computer systems, software applications, and peripheral devices.
Fulfill service requests for installing, moving, adding, or changing hardware, software, or access requirements by due dates.
Install and update software applications, operating systems, and patches.
Support onboarding for new employees, including equipment setup and user account creation.
Assist with new-hire account creation and termination processes to ensure seamless access and deprovisioning.
Help users with network access, VPN connectivity, and remote access issues.
Troubleshoot Wi-Fi and Ethernet connectivity for both local and remote users.
Escalate complex network issues to the appropriate team or external support when needed.
Maintain detailed records of requests and resolutions in ServiceNow.
Create and update documentation for common issues and IT support procedures.
Provide basic training to end-users on IT best practices and effective use of software and hardware.
Track and manage IT assets, including inventory of hardware, software licenses, and peripherals.
Assist with maintenance and replacement of IT equipment as required.
Follow security protocols and ensure compliance with IT policies, including data protection and confidentiality.
Educate users on security best practices such as password policies and safe internet use.
Support of some client engagements.
Perform other duties as assigned by the manager.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
3-5 years of experience as a Desktop Support Technician.
Basic knowledge of IT service management frameworks such as ITIL.
Understanding of networking, systems, and general IT infrastructure.
Experience troubleshooting and supporting a range of IT systems and applications.
Proficiency troubleshooting Windows, macOS, and common software applications, including Microsoft Office.
Familiarity with IT support ticketing systems and remote support tools.
Hands-on experience with standard deployment tools such as Intune and JAMF is highly preferred, along with Unified Endpoint Management (UEM) systems.
Experience with mobile device management (MDM) and basic Active Directory administration is a plus.
Basic understanding of virtualization and cloud infrastructure (e.g., VMware, Azure, AWS) is a plus.
Strong customer service and communication skills, including the ability to explain technical concepts clearly.
Excellent problem-solving skills with strong attention to detail.
Ability to work independently and as part of a team in a fast-paced environment.
CompTIA A+, CompTIA Network+, or similar certifications preferred.
MCSE: Desktop Infrastructure and CCNA are a plus.
ITIL Foundation or higher, or other relevant ITSM certifications is a plus.

Technologies you may work with

Salesforce ITSM, ServiceNow
Microsoft Office, Windows, macOS
Intune, JAMF, Unified Endpoint Management (UEM)
MDM, Active Directory
VPN, Wi-Fi, Ethernet
VMware, Azure, AWS
ITIL, CompTIA A+, CompTIA Network+
MCSE: Desktop Infrastructure, CCNA
ITSM

Working conditions

Reports to: Global IT Manager/Supervisor
Department: Information Technology
Employment type: Full-time, onsite
Travel: May require occasional travel to regional offices
Flexibility: Ability to work across different time zones
Physical requirements: Ability to lift and move IT equipment as necessary

Compensation

Estimated pay range: $38 to $41 per hour + Benefits
Exact compensation and offers depend on job-related knowledge, skills, experience, licenses or certifications, and location.

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3d ago

Technical Support Engineer

Nova Ltd. Fremont, CA

Fremont, CA

3d ago

$120k - $135k/yr Full time Customer Support Field Engineer Hardware Support

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Job Description

The Technical Support Engineer role at Nova Ltd. provides field and customer support for Nova products in Fremont, CA (onsite). This position combines hands-on service work with escalation handling, performance data analysis, and customer training across installations, repairs, upgrades, and service readiness.

Key Responsibilities

Deliver field engineer and customer support through technical problem solving, diagnosis, repair, installation, modification, and system upgrades, including customer training.
Manage escalations and critical customer situations successfully.
Serve as the primary interface between the factory, field team, and customers for collection and analysis of system performance and reliability data, including system tracking and customer satisfaction information.
Coordinate service activities with field teams and customers to maximize system tool uptime and overall performance.
Collect, prepare, and formally communicate routine data analysis and quality metrics to the field, customers, and headquarters on a daily, weekly, monthly, and other required cadence.
Collaborate with field support, engineering, and operations to provide feedback on serviceability, reliability, ease of installation and upgrades, and other tool-related quality metrics and issues.
Report design, reliability, and maintenance issues to engineering.
Create, edit, and review technical field and training materials and documentation.
Support beta programs at customer sites and at headquarters.
Develop technical training programs and classes and deliver training to field personnel and customers, including mentoring and on-the-job training for new team members.

Requirements

Ability to work effectively across a multifunctional team, including Field Teams, Engineering, Operations, Tech Support, Applications, Marketing, and Sales.
Excellent problem-solving skills.
Strong analytical abilities, data analysis, and diagnostics experience.
Excellent written and oral communication skills.
Excellent knowledge of semiconductor technical support requirements and field service processes and procedures.
Strong project and time management skills.
Excellent customer relations and communications skills.
Excellent escalation management skills.
Training development and delivery experience.
New product introduction management experience.
Manual and physical labor is required, including the ability to bend, crawl, and work around systems within semiconductor manufacturing facilities.
Ability to lift, carry, and move job-related items.
Ability to travel globally as needed, with estimated travel time of at least 30% of the year.
Bachelor’s degree or equivalent.
Minimum of one year of experience in a semiconductor manufacturing service or technical support role, or equivalent experience in a similar technical business such as an analytical instrument capital equipment organization.
Semiconductor metrology equipment or related equipment manufacturing experience is beneficial.

Compensation

Pay range: USD 120,000 - 135,000 per year (DOE).

Technology and Technical Knowledge

Technical Support Engineers must understand and demonstrate knowledge across varied technologies and multiple disciplines, including:

Ion optics
Mass spectrometry
X-ray photoelectron spectroscopy
Secondary ion mass spectrometry
High voltage and low voltage electronics
Mechanical systems
High vacuum systems
Power systems
Various software operating systems and applications

Additional Role Capability Requirements

Demonstrated capability in project management, escalation management, and service-perspective management of new product introduction (NPI) programs.
Experience in technical training development and delivery, including development of service support documentation, processes, and procedures.
Ability to interface with multifunctional groups to support successful installation, qualification, maintenance, and repair of Nova products at factory locations or customer sites while meeting both customer and Nova expectations.

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1mo ago

Security Officer Full Time Service Desk

Allied Universal Fremont, CA

Fremont, CA

1mo ago Closed

$22 - $22/hr Full time Customer Service Facility Security Incident Response

This position is no longer accepting applications (closed Oct 20, 2026).

Job Description

Allied Universal offers a rewarding security and facility services career with a clear sense of purpose. In this Full Time Security Officer Service Desk role in Fremont, CA (onsite), you will support a dynamic automotive location while serving clients across the site. You will also have access to tools and training designed to help you perform confidently and progress over time.

What you’ll do

Provide customer service to employees, visitors, contractors, and delivery personnel by following security procedures, site-specific policies, and, when appropriate, emergency response activities at an automotive manufacturing location.
Monitor assigned areas and respond to incidents, alarms, and critical situations in a calm, problem-solving manner, escalating concerns according to site-specific protocols.
Perform regular and random patrols of manufacturing areas, parking areas, entrances, and the facility perimeter. Working environments and conditions may vary across the location.
Monitor access points and support visitor, contractor, and vehicle entry procedures based on site-specific requirements.
Accurately document observations, incidents, and shift activities, and communicate relevant information to Allied Universal leadership and site contacts.

Schedule and pay

Pay rate: $22.52 / Hour (USD 22 - 22 per hourly)
Job schedule: Day shift
Hours: Mon 03:00 PM - 11:30 PM; Tue 03:00 PM - 11:30 PM; Wed 03:00 PM - 11:30 PM; Sat 03:00 PM - 11:30 PM; Sun 03:00 PM - 11:30 PM

What you bring

At least 1 year of security-related experience.
High school diploma or equivalent required.
CPR certification is preferred.
Comfort using a computer or tablet is preferred.
A guard card or license is preferred.
Customer service experience is preferred.
Minimum age requirements: 18+ for unarmed roles; 21+ for armed roles.
Ability to meet employment conditions including a background investigation in accordance with federal, state, and local laws.
Allied Universal will consider qualified applications with criminal histories consistent with applicable laws.
Ability to complete a drug screen to the extent permitted by law.
Licensing requirements may be required prior to employment and are subject to state and/or local laws.
A valid driver’s license is required for driving positions only.

Benefits and career support

Access to exclusive technology to view and claim additional shifts to earn more.
Get paid training and access to career growth opportunities.
Retirement savings plan plus medical, dental, vision, basic life and AD&D, and disability insurance.
Perks Program discounts on top brands and services.

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4mo ago

IT Help Desk Specialist, Senior

FM Industries Fremont, CA

Fremont, CA

4mo ago Closed

$45 - $55/hr Full time Active Directory Application Support Computer Skills

This position is no longer accepting applications (closed Jul 14, 2026).

Job Description

FM Industries is seeking an experienced IT Help Desk Specialist, Senior to deliver proactive technical support across multiple sites. This onsite role in Fremont, CA focuses on resolving Windows 7/10/11 issues and serving as the primary contact for complex IT problems while delivering customer focused service to employees, contractors, and temporary staff.

Responsibilities

Act as the main point of contact for IT support requests received via tickets, phone, and email.
Resolve or escalate Level I and II issues, maintaining ownership until completion with proactive status updates to requestors.
Prepare new hire equipment, including computers, desk and mobile devices (iOS and Android), and peripherals.
Create Windows user accounts and assign network access within the onboarding workflow.
Coordinate repairs and maintenance of office printers and computing equipment with external vendors.
Maintain standardized workstation configurations in alignment with established IT policies.
Develop and publish knowledge base documentation to assist with training and self service needs.
Provide basic in-house training on Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
Support conference room audiovisual systems to ensure reliable audio and video functionality.
Maintain and monitor the asset database to ensure accurate hardware and software inventory records.
Occasional travel as required.

Requirements

Minimum 5 years of technical support experience, including at least 5 years in a Windows based environment.
Bachelor’s degree preferred in Information Systems, Business, Communications, or a related field.
Microsoft Certified Solutions Associate (MCSA) is a plus.
Strong understanding of core network protocols including DHCP, DNS, TCP/IP, NSLOOKUP, VPN, and Remote Desktop.
Advanced knowledge of Windows operating systems with emphasis on Windows 11, Office 365, and Exchange.
Experience troubleshooting in networked environments, including permissions, calendar sharing, and delegation.
Basic Active Directory administration for user accounts and security groups.
Working knowledge of file server structures such as mapped drives and UNC paths.
Strong problem solving and troubleshooting skills for Windows operating systems and Microsoft Office applications.
Ability to clearly communicate technical information verbally and in writing to end users with varying skill levels.
Strong oral and written communication skills that support effective troubleshooting and customer interaction.
Ability to engage customers professionally with a friendly, service oriented approach.

Technologies

Windows platforms (Windows 7, Windows 10, Windows 11)
Office 365 and Microsoft Exchange
Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
Active Directory
Remote Desktop
Networking protocols: DHCP, DNS, TCP/IP, NSLOOKUP, VPN
Mobile platforms: iOS and Android
Audiovisual (A/V) systems

Benefits

Competitive salary
Paid time off
Medical, dental, and vision coverage
401(k) retirement savings plan with company match
Employee assistance program
Employee discounts
Flexible spending account
Life insurance
Referral program
Tuition reimbursement
Vision insurance

Culture

FM Industries emphasizes the synergy of people and technology. The company values diversity and seeks ways to delight customers. Success is celebrated, and integrity remains central to how FM Industries operates.

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Support Jobs in Fremont, CA

Global IT Support Specialist

Technical Support Engineer

Security Officer Full Time Service Desk

IT Help Desk Specialist, Senior

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