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Glens Falls, NY

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30d ago

IT Help Desk

SCI LLC Glens Falls, NY

Glens Falls, NY

30d ago

$1,650 - $1,850/hr Full time Application Support Computer Skills Contact Center

Job Description

Entry-level IT Help Desk role focusing on online customer service, troubleshooting, and internal IT support with opportunities for growth.

Responsibilities

Provide online live chat support to customers
Respond to customer inquiries, including overnight requests
Troubleshoot and document all IT systems
Educate customers and guide them through navigating new technologies
Serve as the first line of defense for questions about web and software applications
Conduct unit testing of web applications before changes are deployed to live
Offer internal IT support to troubleshoot workstations and related issues
Provide IT network and user help desk support

Requirements

Strong technical aptitude
Personable with a friendly demeanor
Effective communication skills for telephone and online interactions
Solid reasoning and problem-solving abilities
Proficient technical writing skills

Benefits

401(k) plan
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Primary duties of this employee include

Handle online live chat support
Address overnight customer inquiries
Troubleshoot and document IT systems
Assist customers and educate them on navigating new technologies
Provide the first defense for questions about all web and software applications

Other internal duties include

Unit testing of web applications before changes go live
Internal IT support to troubleshoot various workstations and related issues
IT network and user help desk support

Ability to commute or relocate

Glens Falls, NY 12801: reliably commute or plan to relocate before starting work (required)

Schedule

8 hour shift
Day shift
Monday through Friday

Job type

Full-time

Pay

$16.50 - $18.50 per hour

Expected hours

40 per week

Work location

In person

Experience

Customer service experience: 1 year preferred

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