IT Help Desk
Job Description
Entry-level IT Help Desk role focusing on online customer service, troubleshooting, and internal IT support with opportunities for growth.
Responsibilities
- Provide online live chat support to customers
- Respond to customer inquiries, including overnight requests
- Troubleshoot and document all IT systems
- Educate customers and guide them through navigating new technologies
- Serve as the first line of defense for questions about web and software applications
- Conduct unit testing of web applications before changes are deployed to live
- Offer internal IT support to troubleshoot workstations and related issues
- Provide IT network and user help desk support
Requirements
- Strong technical aptitude
- Personable with a friendly demeanor
- Effective communication skills for telephone and online interactions
- Solid reasoning and problem-solving abilities
- Proficient technical writing skills
Benefits
- 401(k) plan
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Primary duties of this employee include
- Handle online live chat support
- Address overnight customer inquiries
- Troubleshoot and document IT systems
- Assist customers and educate them on navigating new technologies
- Provide the first defense for questions about all web and software applications
Other internal duties include
- Unit testing of web applications before changes go live
- Internal IT support to troubleshoot various workstations and related issues
- IT network and user help desk support
Ability to commute or relocate
- Glens Falls, NY 12801: reliably commute or plan to relocate before starting work (required)
Schedule
- 8 hour shift
- Day shift
- Monday through Friday
Job type
- Full-time
Pay
- $16.50 - $18.50 per hour
Expected hours
- 40 per week
Work location
- In person
Experience
- Customer service experience: 1 year preferred
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