IT Help Desk

Entry-level IT Help Desk role focusing on online customer service, troubleshooting, and internal IT support with opportunities for growth.

Responsibilities

• Provide online live chat support to customers
• Respond to customer inquiries, including overnight requests
• Troubleshoot and document all IT systems
• Educate customers and guide them through navigating new technologies
• Serve as the first line of defense for questions about web and software applications
• Conduct unit testing of web applications before changes are deployed to live
• Offer internal IT support to troubleshoot workstations and related issues
• Provide IT network and user help desk support

Requirements

• Strong technical aptitude
• Personable with a friendly demeanor
• Effective communication skills for telephone and online interactions
• Solid reasoning and problem-solving abilities
• Proficient technical writing skills

Benefits

• 401(k) plan
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Primary duties of this employee include

• Handle online live chat support
• Address overnight customer inquiries
• Troubleshoot and document IT systems
• Assist customers and educate them on navigating new technologies
• Provide the first defense for questions about all web and software applications

Other internal duties include

• Unit testing of web applications before changes go live
• Internal IT support to troubleshoot various workstations and related issues
• IT network and user help desk support

Ability to commute or relocate

• Glens Falls, NY 12801: reliably commute or plan to relocate before starting work (required)

Schedule

• 8 hour shift
• Day shift
• Monday through Friday

Job type

• Full-time

Pay

• $16.50 - $18.50 per hour

Expected hours

• 40 per week

Work location

• In person

Experience

• Customer service experience: 1 year preferred