Support Jobs in Grand Island, NE

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IT Service Desk Level 1 Engineer

Eakes Office Solutions Grand Island, NE

Grand Island, NE

Today

$50k - $60k/yr Full time Active Directory Customer Support End User Support

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Job Description

Front-line support role for managed client systems, devices, and networks in Eakes’ Managed IT division.

Responsibilities

Support a workplace culture aligned with Eakes mission, vision, and values.
Handle client-facing service interactions with strong communication and interpersonal skills to maintain client satisfaction.
Monitor and manage daily service tickets in the company’s PSA/ticketing system, ensuring work is documented and time-tracked.
Use Remote Monitoring and Management (RMM) tools to review alerts and assist with maintenance, patching, and updates.
Deliver Level 1 troubleshooting and support for desktops, laptops, printers, and network-connected devices in both onsite and remote environments.
Help senior engineers with network and server maintenance, deployments, and escalated troubleshooting.
Support end users with Microsoft 365 account management, including email setup and related productivity tools.
Run basic diagnostics for connectivity, performance, and software issues; escalate complex cases as appropriate.
Maintain accurate asset and configuration documentation inside internal systems.
Follow established workflows and contribute to improving documentation, checklists, and SOPs.
Participate in scheduled on-call rotations or after-hours maintenance windows when needed.
Demonstrate professionalism and high emotional intelligence (EQ) with customers and teammates.
Stay current through ongoing learning and training related to MSP tools and evolving technologies.
Perform additional duties and support projects as assigned by management or senior technical staff.

Requirements

Certification in at least one IT discipline relevant to the role (examples include CompTIA A+, Network+, or Microsoft certification).
2–3 years of hands-on IT support experience, preferably in a Managed Service Provider (MSP) or multi-client environment.
Working familiarity with MSP toolsets, including ticketing systems, RMM platforms, and remote support utilities.
Basic understanding of Microsoft 365 administration, Windows operating systems, and typical business network environments.
Strong written and verbal communication with the ability to document work and communicate clearly with clients and teammates.
Self-motivated and able to work independently while following processes and escalation paths.
Valid driver’s license and reliable transportation for onsite client visits.
Willingness to occasionally work evenings or weekends during scheduled maintenance or on-call rotations.

Technologies

PSA/ticketing system
Remote Monitoring and Management (RMM)
Microsoft 365
Windows operating systems
Windows Server environments (2016 and newer)
Active Directory
Group Policy
DNS
DHCP
WatchGuard
Meraki
UTM devices
VoIP
Cloud-hosted phone systems

Benefits

401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Life insurance
Paid time off
Parental leave
Relocation assistance
Retirement plan
Vision insurance

Location: Grand Island, NE (onsite)

Pay: $50,000 - $60,000 per year

Employment: Full-time

Work location: In person

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