Grand Island, NE

Support Jobs in Grand Island, NE

3 jobs found

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Today

Help Desk Technician

Bosselman Enterprises Grand Island, NE

Grand Island, NE

Today

Full time Active Directory Computer Skills End User Support

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Job Description

Bosselman Enterprises offers a full-time, onsite role in Grand Island, NE focused on helping customers keep their electronic systems running. This position supports end users across workstation hardware, software, networking equipment, and related technologies, while maintaining clear IT documentation, confidentiality, and security.

What you’ll do

Take ownership of assigned IT issues through final resolution, ensuring accurate follow-through from diagnosis to closure.
Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware.
Install, configure, test, maintain, monitor, and troubleshoot end user workstation software and networking software.
Receive and respond to incoming calls, pages, and/or e-mails related to PC and hardware problems.
Log all activity in the IT Ticketing System, tracking and closing tickets assigned while documenting hardware failure, repairs, installations, and removals.
Support lifecycle management, including development and implementation of new computer projects and new hardware installations for new stores.
Conduct research on computer products to support PC procurement and development, evaluating and recommending hardware for purchase.
Work directly with end users to identify and deliver required PC service levels, and provide training and support for computer operation.
Perform on-site analysis, diagnosis, and resolution of complex PC issues across a range of users, recommending and implementing corrective hardware solutions and arranging off-site repair when needed.
Work with the Help Desk Manager and IT Asset Manager to maintain an inventory of monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.
Monitor and test PC performance, producing performance statistics and reports.
Construct, install, and test customized configurations across various platforms and operating systems.
Coordinate with third-party support and PC equipment vendors when necessary.
Assist with junior team members through training and mentoring as required.
Oversee user password administration, including AD accounts, permissions, email, and other systems.
Participate in an on-call rotation and comply with Department IT policies and Company Policies.

Requirements

Knowledge of service and application delivery, including successful service level agreement accomplishments.
Hands-on experience troubleshooting hardware such as PCs, printers, POS devices, pin pads, and hardware used at HQ and store locations.
Strong customer service orientation.
Ability to prioritize and execute tasks in a high-pressure environment.
Proven analytical and problem-solving abilities, with keen attention to detail.
Ability to present ideas in a user-friendly language.
Highly self-motivated and directed, with experience in a team-oriented, collaborative environment.
Experience troubleshooting POS systems is a plus.

Education & certifications

Degree or college diploma preferred in computer science or a related academic field.
HDI Certifications are a plus.

Technology you’ll use

IT Ticketing System
AD accounts
Email

Schedule & physical requirements

On-call availability.
Sitting for extended periods of time.
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and handle computer components.
Lifting and transporting moderately heavy objects such as computers and peripherals.

Job type: Full-time. Location: Grand Island, NE (onsite).

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8d ago

Help Desk / Level I IT Technician

Hamilton Telecommunications Grand Island, NE

Grand Island, NE

8d ago

Full time Ccna Comptia A+ Customer Support

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Job Description

Hamilton Telecommunications is hiring a full-time, on-site Help Desk / Level I IT Technician in Grand Island, NE. Join a supportive team environment with company-paid benefits and the opportunity to learn new skills and advance as you grow in technical support and client services.

What you’ll do

Assess client technology needs, diagnose hardware, software, and network issues, and recommend effective solutions using appropriate hardware, software, and network options.
Install, configure, test, and maintain servers, workstations, operating systems, software, storage devices, routers, switches, printers, cabling, and related equipment.
Troubleshoot and resolve issues involving hardware, software, networks, internet connectivity, malware, and user-related problems through phone, remote, and in-person support.
Explain solutions clearly to clients, educate end users on preventive practices, and provide timely status and completion updates.
Document service activity and coordinate assigned work with the help desk, network services, and other technical team members.
Support client service and business needs by gathering information for quotes, identifying appropriate additional services, assisting with occasional front-office tasks, and performing other related duties as assigned.

What you bring

Basic knowledge of Windows, PC hardware and software, and networks, including routers and servers.
IT education, training, or coursework.
Customer service or technical support experience through prior work experience, school, or internships.
CompTIA A+, CCNA, or related certification, with equivalent knowledge or experience also welcome.
Strong troubleshooting, communication, teamwork, and organizational skills.
Valid driver’s license and ability to travel to local client sites.
Ability to lift and move at least 25 pounds regularly and up to 50 pounds occasionally.
Ability to use hand tools and work with computer, networking, and other electronic equipment.
Ability to stand, crouch, kneel, and climb ladders or stairs as needed.
Ability to see and hear visual and audible signals from technical equipment.

Technologies you’ll work with

Windows
PC hardware and PC software
Routers
Servers
CompTIA A+
CCNA

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1mo ago

IT Service Desk Level 1 Engineer

Eakes Office Solutions Grand Island, NE

Grand Island, NE

1mo ago Closed

$50k - $60k/yr Full time Active Directory Customer Support End User Support

This position is no longer accepting applications (closed Sep 16, 2026).

Job Description

Front-line support role for managed client systems, devices, and networks in Eakes’ Managed IT division.

Responsibilities

Support a workplace culture aligned with Eakes mission, vision, and values.
Handle client-facing service interactions with strong communication and interpersonal skills to maintain client satisfaction.
Monitor and manage daily service tickets in the company’s PSA/ticketing system, ensuring work is documented and time-tracked.
Use Remote Monitoring and Management (RMM) tools to review alerts and assist with maintenance, patching, and updates.
Deliver Level 1 troubleshooting and support for desktops, laptops, printers, and network-connected devices in both onsite and remote environments.
Help senior engineers with network and server maintenance, deployments, and escalated troubleshooting.
Support end users with Microsoft 365 account management, including email setup and related productivity tools.
Run basic diagnostics for connectivity, performance, and software issues; escalate complex cases as appropriate.
Maintain accurate asset and configuration documentation inside internal systems.
Follow established workflows and contribute to improving documentation, checklists, and SOPs.
Participate in scheduled on-call rotations or after-hours maintenance windows when needed.
Demonstrate professionalism and high emotional intelligence (EQ) with customers and teammates.
Stay current through ongoing learning and training related to MSP tools and evolving technologies.
Perform additional duties and support projects as assigned by management or senior technical staff.

Requirements

Certification in at least one IT discipline relevant to the role (examples include CompTIA A+, Network+, or Microsoft certification).
2–3 years of hands-on IT support experience, preferably in a Managed Service Provider (MSP) or multi-client environment.
Working familiarity with MSP toolsets, including ticketing systems, RMM platforms, and remote support utilities.
Basic understanding of Microsoft 365 administration, Windows operating systems, and typical business network environments.
Strong written and verbal communication with the ability to document work and communicate clearly with clients and teammates.
Self-motivated and able to work independently while following processes and escalation paths.
Valid driver’s license and reliable transportation for onsite client visits.
Willingness to occasionally work evenings or weekends during scheduled maintenance or on-call rotations.

Technologies

PSA/ticketing system
Remote Monitoring and Management (RMM)
Microsoft 365
Windows operating systems
Windows Server environments (2016 and newer)
Active Directory
Group Policy
DNS
DHCP
WatchGuard
Meraki
UTM devices
VoIP
Cloud-hosted phone systems

Benefits

401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Life insurance
Paid time off
Parental leave
Relocation assistance
Retirement plan
Vision insurance

Location: Grand Island, NE (onsite)

Pay: $50,000 - $60,000 per year

Employment: Full-time

Work location: In person

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Support Jobs in Grand Island, NE

Help Desk Technician

Help Desk / Level I IT Technician

IT Service Desk Level 1 Engineer

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