Help Desk / Level I IT Technician

Hamilton Telecommunications is hiring a full-time, on-site Help Desk / Level I IT Technician in Grand Island, NE. Join a supportive team environment with company-paid benefits and the opportunity to learn new skills and advance as you grow in technical support and client services.

What you’ll do

• Assess client technology needs, diagnose hardware, software, and network issues, and recommend effective solutions using appropriate hardware, software, and network options.
• Install, configure, test, and maintain servers, workstations, operating systems, software, storage devices, routers, switches, printers, cabling, and related equipment.
• Troubleshoot and resolve issues involving hardware, software, networks, internet connectivity, malware, and user-related problems through phone, remote, and in-person support.
• Explain solutions clearly to clients, educate end users on preventive practices, and provide timely status and completion updates.
• Document service activity and coordinate assigned work with the help desk, network services, and other technical team members.
• Support client service and business needs by gathering information for quotes, identifying appropriate additional services, assisting with occasional front-office tasks, and performing other related duties as assigned.

What you bring

• Basic knowledge of Windows, PC hardware and software, and networks, including routers and servers.
• IT education, training, or coursework.
• Customer service or technical support experience through prior work experience, school, or internships.
• CompTIA A+, CCNA, or related certification, with equivalent knowledge or experience also welcome.
• Strong troubleshooting, communication, teamwork, and organizational skills.
• Valid driver’s license and ability to travel to local client sites.
• Ability to lift and move at least 25 pounds regularly and up to 50 pounds occasionally.
• Ability to use hand tools and work with computer, networking, and other electronic equipment.
• Ability to stand, crouch, kneel, and climb ladders or stairs as needed.
• Ability to see and hear visual and audible signals from technical equipment.

Technologies you’ll work with

• Windows
• PC hardware and PC software
• Routers
• Servers
• CompTIA A+
• CCNA