Ccna

Ccna Support Jobs

3 jobs found

30d ago

Help Desk / Level I IT Technician

Hamilton Telecommunications Grand Island, NE

Grand Island, NE

30d ago Closed

Full time Ccna Comptia A+ Customer Support

This position is no longer accepting applications (closed Nov 6, 2026).

Job Description

Hamilton Telecommunications is hiring a full-time, on-site Help Desk / Level I IT Technician in Grand Island, NE. Join a supportive team environment with company-paid benefits and the opportunity to learn new skills and advance as you grow in technical support and client services.

What you’ll do

Assess client technology needs, diagnose hardware, software, and network issues, and recommend effective solutions using appropriate hardware, software, and network options.
Install, configure, test, and maintain servers, workstations, operating systems, software, storage devices, routers, switches, printers, cabling, and related equipment.
Troubleshoot and resolve issues involving hardware, software, networks, internet connectivity, malware, and user-related problems through phone, remote, and in-person support.
Explain solutions clearly to clients, educate end users on preventive practices, and provide timely status and completion updates.
Document service activity and coordinate assigned work with the help desk, network services, and other technical team members.
Support client service and business needs by gathering information for quotes, identifying appropriate additional services, assisting with occasional front-office tasks, and performing other related duties as assigned.

What you bring

Basic knowledge of Windows, PC hardware and software, and networks, including routers and servers.
IT education, training, or coursework.
Customer service or technical support experience through prior work experience, school, or internships.
CompTIA A+, CCNA, or related certification, with equivalent knowledge or experience also welcome.
Strong troubleshooting, communication, teamwork, and organizational skills.
Valid driver’s license and ability to travel to local client sites.
Ability to lift and move at least 25 pounds regularly and up to 50 pounds occasionally.
Ability to use hand tools and work with computer, networking, and other electronic equipment.
Ability to stand, crouch, kneel, and climb ladders or stairs as needed.
Ability to see and hear visual and audible signals from technical equipment.

Technologies you’ll work with

Windows
PC hardware and PC software
Routers
Servers
CompTIA A+
CCNA

View full job page →

1mo ago

Help Desk Analyst

FirstHealth of the Carolinas, Inc. Pinehurst, NC

Pinehurst, NC

1mo ago Closed

Full time Ccna Comptia A+ Comptia Network+

This position is no longer accepting applications (closed Oct 17, 2026).

Job Description

The Help Desk Analyst supports end users by handling system and service requests, documenting issues, and coordinating resolutions in a system-critical environment.

Responsibilities

Receive and triage all incoming support calls; log requests for service, system issues, and resolutions in the Helpdesk database.
Act as the primary point of contact for system-related end-user questions and issues.
Respond to end-user service requests involving software, hardware, and network issues, including:

Resetting user passwords.
Granting user access privileges.

Provide assistance with daily computer operations tasks.
Support activities in a system critical role.
Maintain 24/7 coverage, including holidays, weekends, and inclement weather.
Work an assigned shift schedule, generally aligned to specific shift coverage.
May be required to work alone after hours and on weekends based on assigned shift or critical need.

Requirements

High school diploma required.
Associate degree in Information Technology, Computer Science, or equivalent experience preferred.
CompTIA A+, CompTIA Security+, CompTIA Network+, or CCNA preferred.
Current enrollment in an information technology curriculum considered.
Minimum of 1 year of experience in a customer service, help desk, or data center environment preferred.
General computer and systems knowledge required.
Experience with service desk systems, Windows, Microsoft Office tools, virtual computing, and/or enterprise environments preferred.

Technologies

Helpdesk database
CompTIA A+
CompTIA Security+
CompTIA Network+
CCNA
Windows
Microsoft Office
Virtual computing

Location: Pinehurst, NC (onsite)

Experience level: Minimum 1 year

View full job page →

2mo ago

IT Support Associate II, OTS

Amazon.com Services LLC Carrollton, TX

Carrollton, TX

2mo ago Closed

$23 - $37/hr Full time Amazon Web Services Ccna Cisco

This position is no longer accepting applications (closed Sep 26, 2026).

Job Description

Amazon Operations facilities depend on IT systems that stay reliable across multiple sites, and this role helps keep those environments running. As an IT Support Associate II (OTS), you will support a defined geographic area by diagnosing and resolving technical issues across several IT disciplines, while also working with both onsite and remote customers.

What you’ll do

Allocate, maintain, and troubleshoot IT equipment used in Amazon Operations facilities.
Handle support requests and follow established procedures across the network.
Assist with training new hires.
Continue learning new technologies to support evolving environments.
Support customers across multiple buildings in the area, plus remote customers.
Travel within your local or regional area to support customers.

Basic qualifications

Experience troubleshooting integrated and interdependent computer systems.
Experience working in a dynamic environment with a strong focus on customer service.
Physical capability to lift up to 49 pounds, stand/walk during shifts up to 12 hours, and frequently push, pull, squat, bend, and reach.
1+ years of Windows, Mac, or Linux operating systems support experience, or equivalent experience.

Technologies you’ll work with

Windows, Mac, Linux (including Redhat)
AWS
CompTIA A+, CompTIA Network+
Cisco, CCNA
Microsoft hardware

Preferred qualifications

CompTIA A+, CompTIA Network+, or Cisco/CCNA
Linux (Redhat)
Microsoft hardware installation
AWS
Other industry-relevant certifications

Compensation and location

Location: Carrollton, TX (onsite)
Pay: USD 23.50 - 37.74 per hour
Final starting pay will be based on experience, qualifications, and location.

Benefits

Comprehensive healthcare benefits starting on Day 1
Matching 401(k) program (401(k) matching)
Up to 20 weeks of paid parental leave
EAP
Mental Health Support
Medical Advice Line

Workplace dress code

Casual dress code at each of our locations: jeans, t-shirts, safety shoes, and at times a neon safety vest

View full job page →

Ccna Support Jobs

Help Desk / Level I IT Technician

Help Desk Analyst

IT Support Associate II, OTS

Get Ccna Support Jobs alerts