Help Desk Technician

Bosselman Enterprises offers a full-time, onsite role in Grand Island, NE focused on helping customers keep their electronic systems running. This position supports end users across workstation hardware, software, networking equipment, and related technologies, while maintaining clear IT documentation, confidentiality, and security.

What you’ll do

• Take ownership of assigned IT issues through final resolution, ensuring accurate follow-through from diagnosis to closure.
• Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware.
• Install, configure, test, maintain, monitor, and troubleshoot end user workstation software and networking software.
• Receive and respond to incoming calls, pages, and/or e-mails related to PC and hardware problems.
• Log all activity in the IT Ticketing System, tracking and closing tickets assigned while documenting hardware failure, repairs, installations, and removals.
• Support lifecycle management, including development and implementation of new computer projects and new hardware installations for new stores.
• Conduct research on computer products to support PC procurement and development, evaluating and recommending hardware for purchase.
• Work directly with end users to identify and deliver required PC service levels, and provide training and support for computer operation.
• Perform on-site analysis, diagnosis, and resolution of complex PC issues across a range of users, recommending and implementing corrective hardware solutions and arranging off-site repair when needed.
• Work with the Help Desk Manager and IT Asset Manager to maintain an inventory of monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.
• Monitor and test PC performance, producing performance statistics and reports.
• Construct, install, and test customized configurations across various platforms and operating systems.
• Coordinate with third-party support and PC equipment vendors when necessary.
• Assist with junior team members through training and mentoring as required.
• Oversee user password administration, including AD accounts, permissions, email, and other systems.
• Participate in an on-call rotation and comply with Department IT policies and Company Policies.

Requirements

• Knowledge of service and application delivery, including successful service level agreement accomplishments.
• Hands-on experience troubleshooting hardware such as PCs, printers, POS devices, pin pads, and hardware used at HQ and store locations.
• Strong customer service orientation.
• Ability to prioritize and execute tasks in a high-pressure environment.
• Proven analytical and problem-solving abilities, with keen attention to detail.
• Ability to present ideas in a user-friendly language.
• Highly self-motivated and directed, with experience in a team-oriented, collaborative environment.
• Experience troubleshooting POS systems is a plus.

Education & certifications

• Degree or college diploma preferred in computer science or a related academic field.
• HDI Certifications are a plus.

Technology you’ll use

• IT Ticketing System
• AD accounts
• Email

Schedule & physical requirements

• On-call availability.
• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and handle computer components.
• Lifting and transporting moderately heavy objects such as computers and peripherals.

Job type: Full-time. Location: Grand Island, NE (onsite).