The Desktop Support Technician role at MRCOOL, LLC provides on-site and remote end-user assistance across Windows, macOS, and mobile devices, while managing user accounts, cloud-based applications, audiovisual systems, and the full computer lifecycle to ensure reliable service.
Responsibilities
- Deliver on-site and remote support to end users via phone, email, or chat, ensuring prompt and effective issue resolution.
- Troubleshoot and fix software, hardware, and networking problems across desktops, laptops, printers, network multifunction copiers, and peripheral devices.
- Provide support for Windows 11, macOS, iPhone, and Android devices.
- Manage user accounts and provision access to cloud applications including Microsoft Azure, Office 365, Google Workspace, and other enterprise tools.
- Oversee audiovisual systems in conference rooms and presentation spaces, with live support during company meetings.
- Manage the complete computer lifecycle from procurement to deployment, access provisioning, backups, and decommissioning, ensuring policy compliance.
- Utilize ticketing systems to log, track, and manage technical support requests.
- Engage in ongoing learning of new technologies and processes to enhance technical expertise and service quality.
Requirements
- Five or more years of experience supporting Windows and macOS in a corporate setting.
- Solid proficiency with Windows 11, Microsoft 365, and Google Workspace.
- Hardware support experience for desktops, laptops, printers, network multifunction copiers, and peripherals.
- Experience with Dell and Apple products and their respective support ecosystems.
- Working knowledge of TCP/IP and general networking troubleshooting.
- Strong verbal and written communication skills with an emphasis on clear, concise customer interactions.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and manage multiple tasks concurrently.
- A degree in Computer Science or Information Technology.
Technologies
- Windows 11
- MacOS
- Microsoft 365
- Google Workspace
- Microsoft Azure
- Office 365
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
About the Role
MRCOOL seeks a technically skilled Desktop Support Technician to join the team. The ideal candidate will possess expert knowledge of Windows 11, macOS, Microsoft 365, and hardware and software troubleshooting. The role requires handling tasks in a professional and timely manner and maintaining high levels of customer satisfaction through effective communication and service delivery.
Pay
Salary: USD 60,000 per year
Experience
- Desktop support experience of five years, required
Work Location
On-site, in person at Hickory, KY 42051
Ability to Commute
Requires the ability to commute to the office in Hickory, KY 42051
