Support Jobs in Hohenwald, TN

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15d ago

Technical Support Specialist

Oliver Travel Trailers Hohenwald, TN

Hohenwald, TN

15d ago

$20 - $24/hr Full time Computer Skills Contact Center Customer Service

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Job Description

Oliver Travel Trailers is adding a Technical Support Specialist to its onsite team in Hohenwald, Tennessee. This role provides first-line technical assistance to customers via phone and email, focusing on camper-related issues and guiding users to resolution through a dedicated service ticketing system. Comprehensive product training and ongoing support are part of the position, helping you grow with a hands-on, customer-focused environment.

Responsibilities

Answer customer inquiries promptly and professionally by phone and email, serving dealers, individual owners, and service facilities.
Utilize the company’s service ticketing system to track, prioritize, and document all support requests.
Troubleshoot and resolve technical issues, escalating complex cases as needed.
Assist with camper component parts, operations, electrical, plumbing, and overall travel trailer functionality.
Provide accurate information, instructions, or solutions related to products and services, including yearly maintenance and how-to tasks such as changing tanks or breakers.
Collaborate with the Quality Manager and teammates to improve support processes and documentation.
Maintain a solid understanding of products, services, and support protocols, including warranty coverage and model year changes.
Follow up with customers to ensure satisfactory issue resolution and high satisfaction Levels.
Coordinate with the materials team to secure and ship parts as needed.
Perform additional duties as assigned by supervision.

Requirements

High school diploma or equivalent; technical certification or an associate degree is a plus.
Previous experience in technical support or a customer service role.
Strong verbal and written communication skills.
Ability to thrive in a fast-paced, customer-oriented environment.
Proficiency with email and standard software programs.
Strong organizational and time management abilities.
Ability to work independently and as part of a team, with solid problem-solving skills.

Technologies

Service ticketing system
Windows

Benefits

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance

Work Environment & Hours

Full-time, in-office and on the shop floor as necessary to resolve or investigate customer concerns.
Standard hours: Monday – Thursday, 7:00 AM – 4:30 PM; Friday 7:00 AM – 11:00 AM, with overtime as required.

License / Certification

Driver's License (Required)

Ability to Commute

Hohenwald, TN 38462 (Required)

Ability to Relocate

Relocate to Hohenwald, TN 38462 prior to starting (Required)

Work Location

In person

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