Hohenwald, TN

Support Jobs in Hohenwald, TN

2 jobs found

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22d ago

IT Support Analyst

HCTec Hohenwald, TN

Hohenwald, TN

22d ago

Full time Active Directory Desktop Support End User Support

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Job Description

The IT Support Analyst role at HCTec supports employees and clients by keeping day-to-day systems, software, and connected infrastructure running reliably. Based in Hohenwald, TN, this position works in a hybrid setup and combines remote and on-site troubleshooting, maintenance, and user account management.

You will support help desk requests, diagnose complex technical issues, and help maintain the knowledge base that keeps common fixes accessible. The role also includes participation in IT policy development, testing new tools, and joining a 24/7 on-call IT support rotation, with local travel to client sites as needed.

What you’ll do

Provide remote and on-site technical support for end-users covering hardware, software, and network issues.
Respond to help desk requests and work toward resolution in a timely manner.
Analyze and troubleshoot complex technical problems and deliver effective solutions.
Install, configure, and troubleshoot computer hardware and software, printers, and other peripherals.
Perform routine maintenance, including backups and software updates.
Manage user accounts and permissions across systems and applications.
Participate in the development and implementation of IT policies and procedures.
Document and maintain a knowledge base of common issues and solutions.
Assist with testing and implementation of new software and hardware.
Join a 24/7 on-call IT support rotation.
Travel locally to client locations.

What you bring

2+ years of experience in IT support or a related role.
Strong technical skills with Windows and/or Mac operating systems, Microsoft Office, Active Directory, and network technologies.
Experience with server administration and virtualization technologies.
Excellent written and verbal communication skills.
Ability to work independently and collaboratively in a team environment.
Strong problem-solving and analytical skills.
Relevant certifications are a plus: A+, Network+, ITIL, MCSA, CCNA.
Bachelor’s or Associate degree in Computer Science, Information Technology, or a related field is a plus.

Technologies involved

Windows, Mac
Microsoft Office
Active Directory
Network technologies
Server administration
Virtualization technologies
A+, Network+, ITIL, MCSA, CCNA

Employment details

Job type: Full-time
Location: Hybrid remote in Hohenwald, TN 38462
Minimum experience: 2 years
Windows experience: 2 years (preferred)

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

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5mo ago

Technical Support Specialist

Oliver Travel Trailers Hohenwald, TN

Hohenwald, TN

5mo ago Closed

$20 - $24/hr Full time Computer Skills Contact Center Customer Service

This position is no longer accepting applications (closed Jul 5, 2026).

Job Description

Oliver Travel Trailers is adding a Technical Support Specialist to its onsite team in Hohenwald, Tennessee. This role provides first-line technical assistance to customers via phone and email, focusing on camper-related issues and guiding users to resolution through a dedicated service ticketing system. Comprehensive product training and ongoing support are part of the position, helping you grow with a hands-on, customer-focused environment.

Responsibilities

Answer customer inquiries promptly and professionally by phone and email, serving dealers, individual owners, and service facilities.
Utilize the company’s service ticketing system to track, prioritize, and document all support requests.
Troubleshoot and resolve technical issues, escalating complex cases as needed.
Assist with camper component parts, operations, electrical, plumbing, and overall travel trailer functionality.
Provide accurate information, instructions, or solutions related to products and services, including yearly maintenance and how-to tasks such as changing tanks or breakers.
Collaborate with the Quality Manager and teammates to improve support processes and documentation.
Maintain a solid understanding of products, services, and support protocols, including warranty coverage and model year changes.
Follow up with customers to ensure satisfactory issue resolution and high satisfaction Levels.
Coordinate with the materials team to secure and ship parts as needed.
Perform additional duties as assigned by supervision.

Requirements

High school diploma or equivalent; technical certification or an associate degree is a plus.
Previous experience in technical support or a customer service role.
Strong verbal and written communication skills.
Ability to thrive in a fast-paced, customer-oriented environment.
Proficiency with email and standard software programs.
Strong organizational and time management abilities.
Ability to work independently and as part of a team, with solid problem-solving skills.

Technologies

Service ticketing system
Windows

Benefits

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance

Work Environment & Hours

Full-time, in-office and on the shop floor as necessary to resolve or investigate customer concerns.
Standard hours: Monday – Thursday, 7:00 AM – 4:30 PM; Friday 7:00 AM – 11:00 AM, with overtime as required.

License / Certification

Driver's License (Required)

Ability to Commute

Hohenwald, TN 38462 (Required)

Ability to Relocate

Relocate to Hohenwald, TN 38462 prior to starting (Required)

Work Location

In person

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Support Jobs in Hohenwald, TN

IT Support Analyst

Technical Support Specialist

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