IT Support Analyst

The IT Support Analyst role at HCTec supports employees and clients by keeping day-to-day systems, software, and connected infrastructure running reliably. Based in Hohenwald, TN, this position works in a hybrid setup and combines remote and on-site troubleshooting, maintenance, and user account management.

You will support help desk requests, diagnose complex technical issues, and help maintain the knowledge base that keeps common fixes accessible. The role also includes participation in IT policy development, testing new tools, and joining a 24/7 on-call IT support rotation, with local travel to client sites as needed.

What you’ll do

• Provide remote and on-site technical support for end-users covering hardware, software, and network issues.
• Respond to help desk requests and work toward resolution in a timely manner.
• Analyze and troubleshoot complex technical problems and deliver effective solutions.
• Install, configure, and troubleshoot computer hardware and software, printers, and other peripherals.
• Perform routine maintenance, including backups and software updates.
• Manage user accounts and permissions across systems and applications.
• Participate in the development and implementation of IT policies and procedures.
• Document and maintain a knowledge base of common issues and solutions.
• Assist with testing and implementation of new software and hardware.
• Join a 24/7 on-call IT support rotation.
• Travel locally to client locations.

What you bring

• 2+ years of experience in IT support or a related role.
• Strong technical skills with Windows and/or Mac operating systems, Microsoft Office, Active Directory, and network technologies.
• Experience with server administration and virtualization technologies.
• Excellent written and verbal communication skills.
• Ability to work independently and collaboratively in a team environment.
• Strong problem-solving and analytical skills.
• Relevant certifications are a plus: A+, Network+, ITIL, MCSA, CCNA.
• Bachelor’s or Associate degree in Computer Science, Information Technology, or a related field is a plus.

Technologies involved

• Windows, Mac
• Microsoft Office
• Active Directory
• Network technologies
• Server administration
• Virtualization technologies
• A+, Network+, ITIL, MCSA, CCNA

Employment details

• Job type: Full-time
• Location: Hybrid remote in Hohenwald, TN 38462
• Minimum experience: 2 years
• Windows experience: 2 years (preferred)

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance