Support Jobs in Janesville, WI

1 job found

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5d ago

CPT, Inc. Janesville, WI

Janesville, WI

5d ago

$20+/hr Full time Application Support Computer Skills End User Support

Entry-level Information Technology Help Desk role based in Janesville, Wisconsin, supporting day-to-day IT operations in a manufacturing environment.

Troubleshoot and resolve end user issues across desktops, laptops, printers, scanners, mobile devices, and shop-floor terminals
Assist with the setup and maintenance of desktops, laptops, industrial PCs, and production-area equipment
Support manufacturing and engineering software (CAD, CMMS, ERP, PLC interfaces, quality systems) and document recurring issues
Maintain IT asset inventory with tracking, tagging, auditing, and lifecycle documentation
Assist with network tasks such as cabling, port labeling, and installing network equipment under supervision
Deploy software, operating systems, and updates; image devices for new or replacement users
Support cybersecurity practices including MFA enrollment, password resets, endpoint protection, and phishing awareness
Contribute to IT process documentation by updating SOPs, troubleshooting guides, diagrams, and knowledge-base articles
Participate in continuous improvement initiatives, including upgrades, automation projects, testing, and data collection
Assist with data reporting and analytics by gathering metrics and preparing reports using Excel
Other duties as assigned

Team-oriented and able to work effectively both with others and independently
Able to contribute to team leadership through collaboration and team-building
Ability to follow directions accurately
Willingness to ask questions to gain clarity
Leads by example in work ethic and professionalism
Open to giving and receiving constructive feedback to improve the team
Associate degree in information technology, computer science, or related field, or equivalent experience
Strong math, reading, writing, and communication skills
Reliable, punctual, positive, and team-oriented
Advanced computer skills
Willingness to learn and advance beyond the current position

Janesville, WI 53546 (On-site). This position requires on-site work.

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