Janesville, WI

Support Jobs in Janesville, WI

3 jobs found

Include remote jobs

Today

Desktop Support Technician

Mercy Health System Corporation Janesville, WI

Janesville, WI

Today

$24 - $38/hr Full time Computer Skills End User Support Hardware Support

Apply Now

Job Description

Support the desktop environment by installing, maintaining, and troubleshooting PC hardware and software onsite.

Responsibilities

Install, repair, upgrade, and modify PC equipment as needed
Install desktop software programs and systems to support user requirements
Assess and analyze software for compatibility across desktops and network environments
Provide analytical support for third-party software applications and integrations
Advise on and support project implementations
Escalate complex issues within the department to senior technicians when required
Submit regular, succinct progress reports to the supervisor against assigned objectives
Maintain accurate records and manage inventory for computer equipment
Travel to other Mercyhealth locations as required

Requirements

Associate’s degree (A.A.) in Computer Science or a related area (preferred)
Hardware or OS certification (preferred)
Maintain a valid driver’s license
Ability to multitask and prioritize tasks effectively
Understanding of IT principles and ability to communicate technical concepts to a varied audience

Schedule

40 hours per week

Shift

Days

Level of Supervision

Minimal

Compensation

Pay range: $24.60 - $38.14 per hour
Salary posting: USD 24 - 38 per hourly

Benefits

Medical, Dental, Vision
Life & Disability Insurance
FSA/HSA options
Generous, accruing paid time off
Paid parental and caregiver leave
Career advancement and educational opportunities
Tuition and certification reimbursement
Certification reimbursement
Well-being programs
Employee discounts
On-demand pay
Financial education
Annual recognition/awards events
Partner appreciation days
Family entertainment/attractions discount
Community service/improvement opportunities

Location: Janesville, WI (onsite)

View full job page →

1mo ago

IT Support Specialist II

SHINE Technologies LLC Janesville, WI

Janesville, WI

1mo ago Closed

$28 - $32/hr Full time Active Directory End User Support Hardware Support

This position is no longer accepting applications (closed Oct 31, 2026).

Job Description

SHINE Technologies LLC is seeking an IT Support Specialist II to provide advanced, hands-on technical support and serve as a key escalation point for tier 1. This onsite role in Janesville, WI focuses on diagnosing and resolving more complex hardware, operating system, application, and connectivity issues, with ownership through resolution and follow-through on recurring problems.

As part of the support function, you will monitor and manage help desk tickets, communicate clearly with end users, and conduct root cause analysis to drive long-term improvements. The position also includes device provisioning and configuration, upgrade and deployment support, and collaboration with systems, network, and security teams on escalated cases.

Key Responsibilities

Act as an escalation point for tier 1 support and resolve complex technical issues
Deliver advanced troubleshooting and support across Windows, macOS, and Linux operating systems
Diagnose and resolve issues related to hardware, operating systems, applications, and connectivity
Provide in-person and remote support to end users as needed
Monitor, manage, and resolve help desk tickets based on priority and service level objectives
Own incidents through resolution, including documentation and end user communication
Perform root cause analysis on recurring incidents and recommend long-term solutions
Support provisioning, configuration, deployment, and ongoing support of end user devices
Assist with system upgrades, software deployments, and new technology initiatives
Maintain accurate asset inventory and configuration documentation
Collaborate with systems, network, and security teams on escalated issues
Contribute to knowledge base articles, troubleshooting guides, and other support documentation
Follow and promote information security policies, standards, and best practices

What You’ll Need

Minimum 3 to 5 years of experience in a customer-facing IT support role, including tier 2 or escalation support
Strong troubleshooting and analytical skills to resolve complex technical issues
Excellent interpersonal and communication skills in both written and verbal forms
Ability to work independently and manage multiple priorities
Strong experience supporting Windows 10/11
Basic to intermediate experience with Linux, including user-level troubleshooting, command-line navigation, and log review
Proficiency with Microsoft 365 including Outlook, Teams, Word, Excel, and PowerPoint
Experience using remote support tools and help desk ticketing systems
Strong organization and attention to detail

Additional Experience (Preferred)

Experience supporting or administering Active Directory and Azure Active Directory
Working knowledge of Microsoft Intune or other MDM solutions
Understanding of network fundamentals including DNS, DHCP, TCP/IP, and VPN
Experience supporting mobile devices (iOS and Android)
Familiarity with ITIL processes, including incident/problem management
Experience creating technical documentation and knowledge base articles
Technical certifications such as CompTIA A+, CompTIA Network+, or Microsoft certifications

Technologies You’ll Work With

Windows, macOS, Linux; Windows 10/11
Microsoft 365 (Outlook, Teams, Word, Excel, PowerPoint)
Active Directory, Azure Active Directory
Microsoft Intune, MDM solutions
DNS, DHCP, TCP/IP, VPN
iOS, Android
ITIL processes
CompTIA A+, CompTIA Network+
Microsoft certifications

Compensation

USD 28–32 per hour.

Working Conditions and Physical Effort

Frequent leaning, bending, stooping, crouching, grasping, and reaching above shoulder level and below knee level
Moderate physical activity; handling average-weight objects up to 40 pounds and/or standing or walking for more than four (4) hours per day
Fine motor coordination and strong depth perception are beneficial
Some exposure to unusual elements, including extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises
Exposure to hazards or physical risks requiring adherence to basic safety precautions

Benefits

A comprehensive compensation package.

View full job page →

3mo ago

Information Technology Help Desk Level 1

CPT, Inc. Janesville, WI

Janesville, WI

3mo ago Closed

$20+/hr Full time Application Support Computer Skills End User Support

This position is no longer accepting applications (closed Aug 27, 2026).

Job Description

Entry-level Information Technology Help Desk role based in Janesville, Wisconsin, supporting day-to-day IT operations in a manufacturing environment.

Responsibilities

Troubleshoot and resolve end user issues across desktops, laptops, printers, scanners, mobile devices, and shop-floor terminals
Assist with the setup and maintenance of desktops, laptops, industrial PCs, and production-area equipment
Support manufacturing and engineering software (CAD, CMMS, ERP, PLC interfaces, quality systems) and document recurring issues
Maintain IT asset inventory with tracking, tagging, auditing, and lifecycle documentation
Assist with network tasks such as cabling, port labeling, and installing network equipment under supervision
Deploy software, operating systems, and updates; image devices for new or replacement users
Support cybersecurity practices including MFA enrollment, password resets, endpoint protection, and phishing awareness
Contribute to IT process documentation by updating SOPs, troubleshooting guides, diagrams, and knowledge-base articles
Participate in continuous improvement initiatives, including upgrades, automation projects, testing, and data collection
Assist with data reporting and analytics by gathering metrics and preparing reports using Excel
Other duties as assigned

Requirements

Team-oriented and able to work effectively both with others and independently
Able to contribute to team leadership through collaboration and team-building
Ability to follow directions accurately
Willingness to ask questions to gain clarity
Leads by example in work ethic and professionalism
Open to giving and receiving constructive feedback to improve the team
Associate degree in information technology, computer science, or related field, or equivalent experience
Strong math, reading, writing, and communication skills
Reliable, punctual, positive, and team-oriented
Advanced computer skills
Willingness to learn and advance beyond the current position

Technologies

Excel

Benefits

Competitive salary and performance-based incentives
Health, dental, and vision insurance
401(k) plan with company match
Paid time off and holiday leave
Professional development opportunities and ongoing training
Collaborative and innovative team environment
Employee assistance program
Flexible spending account
Life insurance
Vision insurance
Referral program
Retirement plan

Application Question(s)

Have you previously worked for CPT GO-GREEN?

Location

Janesville, WI 53546 (On-site). This position requires on-site work.

View full job page →

Support Jobs in Janesville, WI

Desktop Support Technician

IT Support Specialist II

Information Technology Help Desk Level 1

Get Support Jobs in Janesville, WI alerts