Desktop Support Technician

Support the desktop environment by installing, maintaining, and troubleshooting PC hardware and software onsite.

Responsibilities

• Install, repair, upgrade, and modify PC equipment as needed
• Install desktop software programs and systems to support user requirements
• Assess and analyze software for compatibility across desktops and network environments
• Provide analytical support for third-party software applications and integrations
• Advise on and support project implementations
• Escalate complex issues within the department to senior technicians when required
• Submit regular, succinct progress reports to the supervisor against assigned objectives
• Maintain accurate records and manage inventory for computer equipment
• Travel to other Mercyhealth locations as required

Requirements

• Associate’s degree (A.A.) in Computer Science or a related area (preferred)
• Hardware or OS certification (preferred)
• Maintain a valid driver’s license
• Ability to multitask and prioritize tasks effectively
• Understanding of IT principles and ability to communicate technical concepts to a varied audience

Schedule

• 40 hours per week

Shift

• Days

Level of Supervision

• Minimal

Compensation

• Pay range: $24.60 - $38.14 per hour
• Salary posting: USD 24 - 38 per hourly

Benefits

• Medical, Dental, Vision
• Life & Disability Insurance
• FSA/HSA options
• Generous, accruing paid time off
• Paid parental and caregiver leave
• Career advancement and educational opportunities
• Tuition and certification reimbursement
• Certification reimbursement
• Well-being programs
• Employee discounts
• On-demand pay
• Financial education
• Annual recognition/awards events
• Partner appreciation days
• Family entertainment/attractions discount
• Community service/improvement opportunities

Location: Janesville, WI (onsite)