Information Technology Help Desk Level 1

Entry-level Information Technology Help Desk role based in Janesville, Wisconsin, supporting day-to-day IT operations in a manufacturing environment.

Responsibilities

• Troubleshoot and resolve end user issues across desktops, laptops, printers, scanners, mobile devices, and shop-floor terminals
• Assist with the setup and maintenance of desktops, laptops, industrial PCs, and production-area equipment
• Support manufacturing and engineering software (CAD, CMMS, ERP, PLC interfaces, quality systems) and document recurring issues
• Maintain IT asset inventory with tracking, tagging, auditing, and lifecycle documentation
• Assist with network tasks such as cabling, port labeling, and installing network equipment under supervision
• Deploy software, operating systems, and updates; image devices for new or replacement users
• Support cybersecurity practices including MFA enrollment, password resets, endpoint protection, and phishing awareness
• Contribute to IT process documentation by updating SOPs, troubleshooting guides, diagrams, and knowledge-base articles
• Participate in continuous improvement initiatives, including upgrades, automation projects, testing, and data collection
• Assist with data reporting and analytics by gathering metrics and preparing reports using Excel
• Other duties as assigned

Requirements

• Team-oriented and able to work effectively both with others and independently
• Able to contribute to team leadership through collaboration and team-building
• Ability to follow directions accurately
• Willingness to ask questions to gain clarity
• Leads by example in work ethic and professionalism
• Open to giving and receiving constructive feedback to improve the team
• Associate degree in information technology, computer science, or related field, or equivalent experience
• Strong math, reading, writing, and communication skills
• Reliable, punctual, positive, and team-oriented
• Advanced computer skills
• Willingness to learn and advance beyond the current position

Technologies

• Excel

Benefits

• Competitive salary and performance-based incentives
• Health, dental, and vision insurance
• 401(k) plan with company match
• Paid time off and holiday leave
• Professional development opportunities and ongoing training
• Collaborative and innovative team environment
• Employee assistance program
• Flexible spending account
• Life insurance
• Vision insurance
• Referral program
• Retirement plan

Application Question(s)

• Have you previously worked for CPT GO-GREEN?

Location

Janesville, WI 53546 (On-site). This position requires on-site work.