Jessup, PA

Support Jobs in Jessup, PA

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Today

Tier 3 IT Support Technician

Bedrock Technology Jessup, PA

Jessup, PA

Today

$65k - $85k/yr Full time Incident Management Information Technology (IT) IT Operations

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Job Description

Bedrock Technology offers a competitive salary ($65,000 - $85,000 per year) for an on-site Tier 3 IT Support Technician role in the Scranton, PA area, with the ability to work closely with a collaborative team. You’ll get access to comprehensive health, dental, and vision benefits, generous PTO and paid holidays, and a 401(k) with company match, along with professional development support and certification reimbursement.

This position is in person daily and requires daily reporting to the office in the Jessup, PA area. As the escalation point for complex issues, you’ll help maintain stable IT services across infrastructure, network operations, and cloud identity and productivity tools.

What you’ll do

Own escalated incidents from Tier 1/2, performing deep system-level investigation and root cause analysis to drive resolution
Administer core infrastructure, including servers running Windows/Linux, Active Directory, DNS, DHCP, Group Policy, and virtualization platforms such as VMware and Hyper-V
Troubleshoot network operations across LAN/WAN, including VPN, firewall rules, switching, and routing in coordination with the network team
Manage cloud environments by administering and troubleshooting Microsoft 365, Azure AD, Entra ID, and hybrid identity configurations
Lead incident response during major outages, coordinating resolution and communicating status to stakeholders
Develop and maintain documentation by writing runbooks, KB articles, and SOPs to improve efficiency and reduce repeat escalations
Mentor Tier 1/2 technicians with guidance and training to strengthen team capability
Liaise with vendors to manage escalations and coordinate with third-party vendors and software support teams
Drive continuous improvement by identifying recurring issues and proactively reducing them through automation, process changes, or infrastructure improvements

What you’ll bring

5+ years of progressive IT support experience, including at least 2 years in a Tier 3 or senior systems role
Deep expertise in Windows Server administration and troubleshooting (2016/2019/2022)
Strong knowledge of Active Directory, Group Policy, DNS, and DHCP
Hands-on Microsoft 365 administration, including Exchange Online, Teams, SharePoint, Intune, and EntraID
PowerShell scripting proficiency for automation and administration
Solid networking fundamentals including TCP/IP, VLANs, routing protocols, and VPN technologies
Experience with virtualization such as VMware vSphere or Hyper-V
Ability to independently manage and prioritize a complex, varied workload
Hands-on VoIP / UCaaS administration with platforms such as RingCentral, Zoom, 8x8, Goto, Cisco, Mitel, and similar

Preferred and helpful experience

Experience with Azure or other cloud platforms such as AWS and GCP
Familiarity with SIEM tools, endpoint security, and EDR platforms
Knowledge of ITIL frameworks and service management best practices
Experience with backup and disaster recovery solutions such as Veeam and Datto
Scripting experience beyond PowerShell, such as Python or Bash
Certifications including AZ-104, CompTIA Security+/Network+, MCSA/MCSE, VMware VCP, or ITIL Foundation
VoIP/UCaaS experience such as RingCentral/Zoom/8x8 (1 year preferred)

Location and schedule

Location: Jessup, PA (onsite)
Type: Full-Time
Work location: In person
Daily onsite requirement: must report to the office in person daily
Commuting area: Jessup, PA 18434 (required)

Salary: $65,000.00 - $85,000.00 per year

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1d ago

Tier 3 IT Support Technician

Bedrock Technology Jessup, PA

Jessup, PA

1d ago

$65k - $85k/yr Full time Active Directory Cloud Platforms Identity and Access Management

Apply Now

Job Description

Bedrock Technology is hiring a senior, hands-on Tier 3 IT Support Technician for an on-site daily in-person role in the Scranton, PA area (Jessup, PA).

Resolve escalated incidents: own complex issues escalated from Tier 1/2, performing deep system-level investigation and root cause analysis
Administer core infrastructure: manage and maintain servers (Windows/Linux), Active Directory, DNS, DHCP, Group Policy, and virtualization platforms (VMware / Hyper-V)
Support network operations: troubleshoot LAN/WAN, VPN, firewall rules, switching, and routing in coordination with the network team
Manage cloud and identity: administer and troubleshoot Microsoft 365, Azure AD, Entra ID, and hybrid identity configurations
Lead incident response: act as technical lead during major outages, coordinating resolution and communicating incident status to stakeholders
Build and maintain documentation: write and update runbooks, KB articles, and SOPs to reduce repeat escalations and improve team efficiency
Mentor junior technicians: provide guidance and training to Tier 1/2 staff to strengthen team capability
Liaise with vendors: manage escalations and coordinate with third-party vendors and software support teams
Drive continuous improvement: identify recurring issues and eliminate root causes through automation, process changes, and infrastructure improvements

Requirements

Experience: 5+ years of progressive IT support experience, including at least 2 years in a Tier 3 or senior systems role
Windows Server expertise: deep experience administering and troubleshooting Windows Server 2016/2019/2022
Directory and DNS/DHCP: strong working knowledge of Active Directory, Group Policy, DNS, and DHCP
Microsoft 365 administration: hands-on experience with Exchange Online, Teams, SharePoint, Intune, and Entra ID
Automation: proficiency in PowerShell scripting for automation and administration
Networking fundamentals: TCP/IP, VLANs, routing protocols, and VPN technologies
Virtualization: experience with VMware vSphere or Hyper-V
Work organization: ability to independently manage and prioritize a complex, varied workload
VoIP/UCaaS: hands-on administration experience (examples: RingCentral, Zoom, 8x8, Goto, Cisco, Mitel)

Technologies

Windows Server (2016/2019/2022)
Active Directory, Group Policy, DNS, DHCP
VMware vSphere, Hyper-V
Microsoft 365, Exchange Online, Teams, SharePoint, Intune, Entra ID, Azure AD
PowerShell
TCP/IP, VLANs, VPN technologies, LAN/WAN
VoIP / UCaaS: RingCentral, Zoom, 8x8, Goto, Cisco, Mitel

Benefits

Salary: USD 65,000 - 85,000 per year
Comprehensive health, dental, and vision benefits
401(k) with company match
Generous PTO and paid holidays
Professional development budget and certification reimbursement
Flexible/hybrid work options
A collaborative team that values your expertise

Preferred

Experience with Azure or other cloud platforms (AWS, GCP)
Familiarity with SIEM tools, endpoint security, and EDR platforms
Knowledge of ITIL frameworks and service management best practices
Experience with backup and disaster recovery solutions (Veeam, Datto, etc.)
Scripting beyond PowerShell (Python, Bash, or similar)

Certifications (Plus)

Microsoft Certified: Azure Administrator (AZ-104)
CompTIA Security+ / Network+
MCSA / MCSE
VMware VCP
ITIL Foundation

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1mo ago

Tier 2 IT Helpdesk Technician

Bedrock Technology Jessup, PA

Jessup, PA

1mo ago Closed

$55k - $65k/yr Full time Active Directory Azure Active Directory Cloud Platforms

This position is no longer accepting applications (closed Jul 23, 2026).

Job Description

Bedrock Technology is seeking a Tier 2 IT Helpdesk Technician for on site work in the Jessup, PA area. This role handles escalations from Tier 1, delivers end-user support, and manages Active Directory and Microsoft 365. The position offers a competitive USD 55,000 to 65,000 per year, a comprehensive benefits package, and a clear path to grow into Tier 3 or Systems Administrator roles within a collaborative, supportive team.

Benefits

Competitive salary based on experience
Health, dental, and vision insurance
401(k) with company match
PTO and paid holidays
Certification reimbursement and professional development support
Collaborative, supportive team environment
Clear path to grow into Tier 3 / Systems Administrator roles
Life insurance
Parental leave
Vision insurance
Professional development assistance

Responsibilities

Own escalated Tier 1 issues that require deeper investigation, including software conflicts, connectivity problems, and account or permission concerns
Provide hands-on and remote support for hardware, software, printers, mobile devices, and peripherals across Windows and macOS
Create, modify, and disable Active Directory and Microsoft 365 accounts; manage mailboxes, distribution lists, and licensing
Diagnose basic LAN and Wi Fi connectivity and VPN issues; escalate complex network faults as needed
Image, configure, and deploy laptops and desktops; manage devices through Intune or similar MDM platforms
Troubleshoot Outlook, Teams, SharePoint, OneDrive, and other Microsoft 365 applications for end users
Log tickets thoroughly, update knowledge base articles, and contribute to team SOPs
Escalate intelligently to Tier 3 and provide clear, detailed handoff notes to speed resolution
Support IT initiatives such as hardware refreshes, software rollouts, and office moves

Requirements

2 to 4 years of IT support or helpdesk experience
Solid troubleshooting skills in Windows 10 and Windows 11 environments
Working knowledge of Active Directory including user and group management, password resets, and OU structure
Hands-on experience with Microsoft 365 — Outlook, Teams, SharePoint, OneDrive
Familiarity with remote support tools such as ScreenConnect, TeamViewer, ConnectWise, or Splashtop
Understanding of basic networking concepts — IP addressing, DNS, DHCP, VPN, VLANs
Experience with ticketing systems such as ConnectWise, ServiceNow, Jira, Freshservice, Zendesk, or similar
Strong communication skills and the ability to explain technical issues clearly to non technical users

Technologies

Windows 10/11
macOS
Active Directory
Microsoft 365
Outlook
Teams
SharePoint
OneDrive
ScreenConnect
TeamViewer
ConnectWise
Splashtop
Intune
Azure AD / Entra ID
PowerShell
Jira
ServiceNow
Freshservice
Zendesk

Certifications

CompTIA A+
CompTIA Network+
Microsoft 365 Certified: Fundamentals (MS-900)
ITIL Foundation
HDI Support Center Analyst

Preferred qualifications

Experience with Intune or another MDM/endpoint management platform
Familiarity with macOS support
Exposure to Azure AD / Entra ID and hybrid identity environments
Basic PowerShell knowledge for common admin tasks
Experience supporting a multi-site or remote workforce

Who you are

Patient and people focused, recognizing that tech issues can be stressful for users
Methodical, troubleshooting systematically and following through to ensure resolution
Dependable, someone teammates and users can rely on
Eager to learn, staying current with technology and seeking improvement opportunities
Clear communicator, able to explain technical details in plain language

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Support Jobs in Jessup, PA

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