SupportJobs.io
← Back to all jobs
Bedrock Technology

Tier 3 IT Support Technician

Bedrock Technology
Jessup, PA $65k - $85k/yr Full time Posted 2d ago
Active Directory Cloud Platforms Identity and Access Management Incident Management Information Technology (IT) IT Operations IT Services Microsoft 365 Technical Lead Technical Support Tier 3 Windows
Apply Now

Job Description

Bedrock Technology is hiring a senior, hands-on Tier 3 IT Support Technician for an on-site daily in-person role in the Scranton, PA area (Jessup, PA).

  • Resolve escalated incidents: own complex issues escalated from Tier 1/2, performing deep system-level investigation and root cause analysis
  • Administer core infrastructure: manage and maintain servers (Windows/Linux), Active Directory, DNS, DHCP, Group Policy, and virtualization platforms (VMware / Hyper-V)
  • Support network operations: troubleshoot LAN/WAN, VPN, firewall rules, switching, and routing in coordination with the network team
  • Manage cloud and identity: administer and troubleshoot Microsoft 365, Azure AD, Entra ID, and hybrid identity configurations
  • Lead incident response: act as technical lead during major outages, coordinating resolution and communicating incident status to stakeholders
  • Build and maintain documentation: write and update runbooks, KB articles, and SOPs to reduce repeat escalations and improve team efficiency
  • Mentor junior technicians: provide guidance and training to Tier 1/2 staff to strengthen team capability
  • Liaise with vendors: manage escalations and coordinate with third-party vendors and software support teams
  • Drive continuous improvement: identify recurring issues and eliminate root causes through automation, process changes, and infrastructure improvements

Requirements

  • Experience: 5+ years of progressive IT support experience, including at least 2 years in a Tier 3 or senior systems role
  • Windows Server expertise: deep experience administering and troubleshooting Windows Server 2016/2019/2022
  • Directory and DNS/DHCP: strong working knowledge of Active Directory, Group Policy, DNS, and DHCP
  • Microsoft 365 administration: hands-on experience with Exchange Online, Teams, SharePoint, Intune, and Entra ID
  • Automation: proficiency in PowerShell scripting for automation and administration
  • Networking fundamentals: TCP/IP, VLANs, routing protocols, and VPN technologies
  • Virtualization: experience with VMware vSphere or Hyper-V
  • Work organization: ability to independently manage and prioritize a complex, varied workload
  • VoIP/UCaaS: hands-on administration experience (examples: RingCentral, Zoom, 8x8, Goto, Cisco, Mitel)

Technologies

  • Windows Server (2016/2019/2022)
  • Active Directory, Group Policy, DNS, DHCP
  • VMware vSphere, Hyper-V
  • Microsoft 365, Exchange Online, Teams, SharePoint, Intune, Entra ID, Azure AD
  • PowerShell
  • TCP/IP, VLANs, VPN technologies, LAN/WAN
  • VoIP / UCaaS: RingCentral, Zoom, 8x8, Goto, Cisco, Mitel

Benefits

  • Salary: USD 65,000 - 85,000 per year
  • Comprehensive health, dental, and vision benefits
  • 401(k) with company match
  • Generous PTO and paid holidays
  • Professional development budget and certification reimbursement
  • Flexible/hybrid work options
  • A collaborative team that values your expertise

Preferred

  • Experience with Azure or other cloud platforms (AWS, GCP)
  • Familiarity with SIEM tools, endpoint security, and EDR platforms
  • Knowledge of ITIL frameworks and service management best practices
  • Experience with backup and disaster recovery solutions (Veeam, Datto, etc.)
  • Scripting beyond PowerShell (Python, Bash, or similar)

Certifications (Plus)

  • Microsoft Certified: Azure Administrator (AZ-104)
  • CompTIA Security+ / Network+
  • MCSA / MCSE
  • VMware VCP
  • ITIL Foundation

Similar Jobs