Support Jobs in Lexington, NC

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24d ago

Information Technology Services Helpdesk Administrator

Davidson-Davie Community College Lexington, NC

Lexington, NC

24d ago

$33k - $43k/yr Full time Customer Service Customer Support End User Support

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Job Description

What you get

Salary: USD 32,734 - 42,555 per year
Location: Lexington, North Carolina (onsite)
Work environment: climate controlled contact center setting with a collaborative team of staff and students
Growth opportunities: ongoing training, system deployments, and professional development

Role overview

The Information Technology Services Helpdesk Administrator serves as the first point of contact for Davidson-Davie’s IT department and is responsible for administering the help desk solution. The role handles inquiries via help desk tickets, phone calls, or emails and ensures tickets are routed to the appropriate service area or technician.

Responsibilities

Serve as the initial contact for IT support requests from students, faculty, and staff
Receive inquiries via help desk tickets, phone, or email
Administer the help desk system and maintain knowledgebase articles
Answer incoming calls and respond to emails and tickets
Route tickets to the appropriate service area or technician
Create and maintain knowledgebase articles
Review and improve help ticket processes
Assist with Learning Management System processes
Assist with College Information System processes
Support department and campus initiatives through day-to-day tasks
Pursue new knowledge through training, system deployments, and personal development
Maintain sensitivity and respect for a diverse academic community including students, faculty, and staff from varied backgrounds
Support the College mission, vision, and values and participate in college events and meetings
Perform other tasks as assigned to support College initiatives

Technologies

Learning Management System

Supplemental information

A climate controlled, on campus contact center environment with a team of amazing people, dedicated students, and meaningful career opportunities.

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