Lexington, NC

Support Jobs in Lexington, NC

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1mo ago

IT Support Technician

Matcor Metal Fabrication Lexington, NC

Lexington, NC

1mo ago Closed

$55k - $75k/yr Full time Active Directory Application Support Desktop Support

This position is no longer accepting applications (closed Aug 30, 2026).

Job Description

The IT Support Technician role at Matcor Metal Fabrication provides frontline helpdesk assistance and infrastructure maintenance across both office and production environments. The position emphasizes issue resolution, device provisioning, network support, and ongoing IT upkeep, reporting to the Engineering Manager.

Responsibilities

Deliver first level and foundational second level helpdesk support for desktops, laptops, printers, scanners, phones, mobile devices, docking stations, monitors, and general user issues.
Troubleshoot Windows systems, Microsoft Office / Microsoft 365, email, logins, printers, shared drives, VPN, and routine application problems.
Set up, configure, deploy, and maintain workstations, laptops, monitors, docking stations, printers, and other IT equipment.
Assist with employee onboarding and offboarding, including hardware setup, account support, access changes, and equipment recovery.
Respond to support requests promptly and professionally, documenting issues, resolutions, and equipment changes for traceability.
Support network-connected devices such as label printers, barcode scanners, shop floor PCs, tablets, time clocks, and production gear.
Help diagnose wired and wireless network connectivity issues using tools like ping, tracert, ipconfig, cable testers, and tone generators.
Assist with installing, labeling, testing, and documenting network drops, patch cables, switch ports, and equipment connections.
Support network switches, wireless access points, patch panels, racks, cabinets, and related infrastructure under IT leadership or external vendors.
Install and manage Ethernet cabling, patch cords, power cables, and equipment connections with proper labeling and tidy organization.
Maintain organized network closets, server rooms, IT cabinets, racks, and plant floor enclosures to ensure orderly environments.
Mount and install access points, cameras, network equipment, wall cabinets, monitors, docking stations, and other IT hardware as needed.
Collaborate with maintenance, engineering, and outside contractors on cable pulls, equipment moves, and plant layout changes.
Respond quickly to production-impacting IT issues and provide support for plant floor equipment including industrial monitors and production-connected devices.
Work safely around manufacturing equipment and comply with all plant safety requirements.
Adhere to Operational Procedures and policies outlined in the Employee Handbook, including Quality and Environment programs such as IATF and ISO 14001.
Perform other duties as assigned to support IT operations.

Requirements

High school diploma or equivalent is required; an associate degree, technical training, or IT-related certification is preferred.
1–3 years of IT helpdesk, desktop support, network support, field service, or related experience is preferred.
Working knowledge of Windows PCs, Microsoft Office / Microsoft 365, printers, peripherals, and common IT troubleshooting practices.
Basic understanding of Ethernet networking, IP addressing, Wi-Fi, switches, patch panels, and network-connected devices.
Experience with cable management, low-voltage wiring, network equipment installation, or structured cabling installation is preferred.
Familiarity with Active Directory, Microsoft 365 administration, user account setup, and basic permissions preferred.
Familiarity with DHCP, DNS, VLANs, VPNs, firewall basics, and network documentation preferred.
CompTIA A+, Network+ or similar certification preferred.
Ability to lift and move IT equipment, climb ladders as needed, and work in network closets and on the plant floor.
Strong communication skills with the ability to explain technical concepts to end users at varying skill levels.

Technologies

Windows
Microsoft Office / Microsoft 365
Active Directory
Microsoft 365 administration
DHCP, DNS, VLANs, VPNs
Ethernet

Benefits

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance

Characteristics

Hands-on and mechanically inclined with pride in clean, organized work
Dependable, self-motivated, capable of managing multiple priorities
Patient and professional when assisting end users of varying technical skill levels
Understands uptime importance and responds quickly in a manufacturing setting
Organized with documentation, labeling, and follow-up practices
Willing to learn and grow into advanced IT and network responsibilities
Comfortable working in both office and production environments

Compensation

Salary: USD 55,000 - 75,000 per year

Work location

Onsite presence required in Lexington, North Carolina (Lexington, NC)

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2mo ago

Information Technology Services Helpdesk Administrator

Davidson-Davie Community College Lexington, NC

Lexington, NC

2mo ago Closed

$33k - $43k/yr Full time Customer Service Customer Support End User Support

This position is no longer accepting applications (closed Jul 27, 2026).

Job Description

What you get

Salary: USD 32,734 - 42,555 per year
Location: Lexington, North Carolina (onsite)
Work environment: climate controlled contact center setting with a collaborative team of staff and students
Growth opportunities: ongoing training, system deployments, and professional development

Role overview

The Information Technology Services Helpdesk Administrator serves as the first point of contact for Davidson-Davie’s IT department and is responsible for administering the help desk solution. The role handles inquiries via help desk tickets, phone calls, or emails and ensures tickets are routed to the appropriate service area or technician.

Responsibilities

Serve as the initial contact for IT support requests from students, faculty, and staff
Receive inquiries via help desk tickets, phone, or email
Administer the help desk system and maintain knowledgebase articles
Answer incoming calls and respond to emails and tickets
Route tickets to the appropriate service area or technician
Create and maintain knowledgebase articles
Review and improve help ticket processes
Assist with Learning Management System processes
Assist with College Information System processes
Support department and campus initiatives through day-to-day tasks
Pursue new knowledge through training, system deployments, and personal development
Maintain sensitivity and respect for a diverse academic community including students, faculty, and staff from varied backgrounds
Support the College mission, vision, and values and participate in college events and meetings
Perform other tasks as assigned to support College initiatives

Technologies

Learning Management System

Supplemental information

A climate controlled, on campus contact center environment with a team of amazing people, dedicated students, and meaningful career opportunities.

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Support Jobs in Lexington, NC

IT Support Technician

Information Technology Services Helpdesk Administrator

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