Support Jobs in Long Beach, CA

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16d ago

HVACR Technical Support Specialist – Refrigeration (Walk-In Coolers/Freezers)

Turbo Air Long Beach, CA

Long Beach, CA

16d ago

$60k - $70k/yr Full time Electrical Engineering Customer Support Hardware Support

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Job Description

Overview

The successful candidate will deliver expert technical assistance, guide installation and maintenance practices, and collaborate with engineering, service, and product teams to resolve complex issues. Strong communication skills are essential for effectively supporting technicians, contractors, and end-users over the phone, via email, and through remote diagnostics.

Responsibilities

Provide technical support for walk-in cooler and freezer refrigeration systems, controls, compressors, and related components.
Troubleshoot mechanical, electrical, and refrigeration problems using phone, email, and remote diagnostic tools.
Assist installers and service technicians with startup procedures, wiring, system configuration, and diagnostics.
Review warranty claims, interpret service documentation, and propose repair solutions.
Document all support calls and issues in the CRM system.
Collaborate with engineering, service, and product teams to resolve escalated technical problems.
Offer guidance on proper installation practices and routine system maintenance.
Support internal sales teams with product and technical questions.

Requirements

5+ years of experience in commercial refrigeration or HVAC/R technical support
Strong understanding of refrigeration cycles, electrical controls, defrost systems, and pressure/temperature diagnostics
Ability to read wiring diagrams and schematics
Excellent communication and problem-solving skills
Proficient with computers, CRM tools, and remote support platforms

Benefits

Dental insurance
Health insurance
Paid time off
Vision insurance

Job Details

Job Type: Full-time

Salary: $60,000 - $70,000 per year

Location: Onsite in Long Beach, CA

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