Long Beach, CA

Support Jobs in Long Beach, CA

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Today

Service Desk Engineer III - Metro

YMCA of Greater Long Beach Long Beach, CA

Long Beach, CA

Today

$27 - $39/hr Full time Senior Application Support Customer Support

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Job Description

The YMCA of Greater Long Beach is seeking a Service Desk Engineer III to deliver expert-level Tier 3 support for complex technology issues and service requests. In this on-site role in Long Beach, CA, you will work directly with YMCA staff to troubleshoot advanced hardware, software, application, network, and security-related problems while maintaining clear communication through the ticketing process.

This position also supports team growth through mentoring and knowledge sharing, helping strengthen advanced troubleshooting skills across lower-level technical staff.

Position Summary

The Service Desk Engineer III provides expert-level support for complex technology problems and requests. By delivering fast, efficient, and effective resolution, the role helps YMCA staff remain productive and get maximum value from technology investments. The position also mentors lower-level technical staff so they can handle advanced support independently.

Responsibilities

Provide excellent customer service and communicate clearly with technical and non-technical users and staff.
Follow established support processes and guidelines.
Deliver Tier 3 support for complex hardware, software application, network, and security-related problems and requests.
Log, diagnose, repair, resolve, and communicate reported problems to end users, clients, or departments.
Diagnose and resolve advanced technical issues, and escalate requests that are beyond assigned capability or authority.
Mentor lower-level technical staff to strengthen advanced troubleshooting and independent problem resolution.
Document learned processes and technical solutions in the knowledge base for end users and IT staff.
Accurately record work performed on requests, issues, and tasks, maintaining complete ticket documentation.
Support achievement of service-level, customer satisfaction, documentation, ticket quality, and resolution goals.
Acquire and maintain technical skills required to support the YMCA technology environment.
Perform other duties as assigned.

Requirements

Three or more years of experience in an advanced service desk, systems support, or network support role.
Bachelor’s degree in Information Systems, Security, or a related field (preferred).
Nonprofit or YMCA experience (preferred).
Advanced networking and security troubleshooting skills, including DHCP, DNS, VLANs, spanning tree, QoS, high-availability and stacked devices, wireless networks, firewalls/gateways, and LAN/bandwidth issues.
Advanced Microsoft 365 administration and security/compliance experience, including transport rules, environment setup/configuration, audit and analysis, and PowerShell queries.
Backup and disaster recovery knowledge with the ability to respond to and resolve DR scenarios.
Strong written and verbal communication, analytical problem-solving, project management, vendor escalation, training, and change-management skills.
Ability to work independently, manage multiple priorities, remain effective under pressure, and maintain a service-oriented approach.
Preferred certifications: CompTIA A+, CompTIA Network+, Microsoft 365 Certified: Administrator Expert, and ITIL Foundations.
Criminal clearance, including fingerprints and background clearance, as required by the YMCA.
Complete required new employee orientation and child abuse prevention training.

Technologies

Microsoft 365
PowerShell
DHCP
DNS
VLANs
Spanning tree
QoS
Wireless networks
Firewalls/gateways
LAN/bandwidth issues
Transport rules

Pay and Schedule

Pay: $27.07 - $39.23 per hour
Hours: Full Time, non-exempt, on-site

Benefits

Health insurance
Paid time off
Vision insurance

Work Environment & Physical Demands

Environmental Factors: Primarily indoor office and YMCA facility environments. The position is on-site and may require after-hours support in response to technology issues or service needs. Noise level is usually moderate.
Physical Demands: Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Regularly required to use hands to finger, handle, or feel objects, tools, or controls. Frequently required to stoop, bend, kneel, crouch, talk, hear, stand, walk, sit, and reach with hands and arms. Must occasionally lift, push, pull, and/or move up to 30 pounds. Specific vision abilities required include close vision, distance vision, color vision, and peripheral vision.

Hours and Location

Work Location: In person
Location: Long Beach, CA (onsite)

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1mo ago

Technical Support Specialist

Long Beach Community College District Long Beach, CA

Long Beach, CA

1mo ago Closed

$6,341 - $7,822/mo Full time Computer Skills Customer Support End User Support

This position is no longer accepting applications (closed Sep 10, 2026).

Job Description

The Long Beach Community College District is seeking a Technical Support Specialist to provide routine to complex support for District computers, networks, and connected devices. This onsite role supports day to day IT operations through maintenance, installation, configuration, and second-level troubleshooting for internal technology customers.

What You’ll Do

Handle routine to complex systems and network maintenance and support for District computers, networks, and devices.
Install and configure servers, workstations, and other devices.
Provide second-level problem resolution and technical support for the operation and use of personal computer and peripheral equipment, local and wide area networks, Internet and Intranet services, and various server platform connections.
Perform related duties as assigned.

Minimum Qualifications

Bachelor’s degree in information technology, computer science, management information systems, or a closely related field.
One (1) year of progressively responsible experience providing customer support in an information systems operating environment similar in size and complexity to the District; or an equivalent combination of training and experience.
May require a valid California driver’s license and the ability to maintain insurability under the District’s vehicle insurance policy.

Position Details

Type of position: Full time (40 hours/week) / Bargaining Unit
Schedule: Monday-Friday, 8:00 AM to 5:00 PM
Location: Onsite; the role will support both campuses and could be located at either the Liberal Arts Campus (LAC) or the Trades, Technology, and Community Learning Campus (TTC)
Salary: USD 6,341 - 7,822 per monthly (Range 36, $6,341.70 - $7,822.93 Monthly)
Advanced salary placement: Generally starts at the first step; may be considered case-by-case.
Eligibility list: Will be valid for 12 months once approved or ratified by the Personnel Commission, and the District may use the list for vacancies (permanent and temporary) in this classification and related classifications.

Benefits

Leave: Liberal sick leave, holidays, bereavement and emergency leaves for all permanent Classified employees.
Insurance: Medical, dental, vision care, and life insurance for the employee and their dependents.
Retirement: Membership in the Public Employees Retirement System (PERS).

Application and Selection Process

All required materials must be received by the Long Beach City College Office of Human Resources by the closing date. Incomplete or late applications will be disqualified from further consideration. Qualified candidates will be notified in writing if they are moving forward in the selection process.

Submit a completed online application through NEOGOV.
All portions of the application must be entirely filled out to be considered.
Your listed work experience must include all recent and relevant experience (including volunteer or unpaid work if directly related) for consideration, including the supplemental application.
If a college degree is required, transcripts or a copy of a diploma must be attached at the time of application; unofficial transcripts are accepted during this phase.
If substituting experience and/or education, attach a statement explaining how it covers the minimum requirements.
During recruitment, the District uses email to contact or notify applicants with important information. Add @lbcc.edu and @governmentjobs.com to your Safe Senders List and/or Address Book.
Examination segments in the selection process are pass/fail and may include screening of training/background/experience, scored evaluation of supplemental application responses reviewed by SMEs, and written/oral and performance examinations (formats may be in-person or online, as noted).
Disability accommodations for the Application or Examination Process should be requested at least 5 days prior to the closing date by calling (562) 938-4372 or emailing careers@lbcc.edu.

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3mo ago

HVACR Technical Support Specialist – Refrigeration (Walk-In Coolers/Freezers)

Turbo Air Long Beach, CA

Long Beach, CA

3mo ago Closed

$60k - $70k/yr Full time Electrical Engineering Customer Support Hardware Support

This position is no longer accepting applications (closed Jul 4, 2026).

Job Description

Overview

The successful candidate will deliver expert technical assistance, guide installation and maintenance practices, and collaborate with engineering, service, and product teams to resolve complex issues. Strong communication skills are essential for effectively supporting technicians, contractors, and end-users over the phone, via email, and through remote diagnostics.

Responsibilities

Provide technical support for walk-in cooler and freezer refrigeration systems, controls, compressors, and related components.
Troubleshoot mechanical, electrical, and refrigeration problems using phone, email, and remote diagnostic tools.
Assist installers and service technicians with startup procedures, wiring, system configuration, and diagnostics.
Review warranty claims, interpret service documentation, and propose repair solutions.
Document all support calls and issues in the CRM system.
Collaborate with engineering, service, and product teams to resolve escalated technical problems.
Offer guidance on proper installation practices and routine system maintenance.
Support internal sales teams with product and technical questions.

Requirements

5+ years of experience in commercial refrigeration or HVAC/R technical support
Strong understanding of refrigeration cycles, electrical controls, defrost systems, and pressure/temperature diagnostics
Ability to read wiring diagrams and schematics
Excellent communication and problem-solving skills
Proficient with computers, CRM tools, and remote support platforms

Benefits

Dental insurance
Health insurance
Paid time off
Vision insurance

Job Details

Job Type: Full-time

Salary: $60,000 - $70,000 per year

Location: Onsite in Long Beach, CA

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Support Jobs in Long Beach, CA

Service Desk Engineer III - Metro

Technical Support Specialist

HVACR Technical Support Specialist – Refrigeration (Walk-In Coolers/Freezers)

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