Technical Support Specialist

The Long Beach Community College District is seeking a Technical Support Specialist to provide routine to complex support for District computers, networks, and connected devices. This onsite role supports day to day IT operations through maintenance, installation, configuration, and second-level troubleshooting for internal technology customers.

What You’ll Do

• Handle routine to complex systems and network maintenance and support for District computers, networks, and devices.
• Install and configure servers, workstations, and other devices.
• Provide second-level problem resolution and technical support for the operation and use of personal computer and peripheral equipment, local and wide area networks, Internet and Intranet services, and various server platform connections.
• Perform related duties as assigned.

Minimum Qualifications

• Bachelor’s degree in information technology, computer science, management information systems, or a closely related field.
• One (1) year of progressively responsible experience providing customer support in an information systems operating environment similar in size and complexity to the District; or an equivalent combination of training and experience.
• May require a valid California driver’s license and the ability to maintain insurability under the District’s vehicle insurance policy.

Position Details

• Type of position: Full time (40 hours/week) / Bargaining Unit
• Schedule: Monday-Friday, 8:00 AM to 5:00 PM
• Location: Onsite; the role will support both campuses and could be located at either the Liberal Arts Campus (LAC) or the Trades, Technology, and Community Learning Campus (TTC)
• Salary: USD 6,341 - 7,822 per monthly (Range 36, $6,341.70 - $7,822.93 Monthly)
• Advanced salary placement: Generally starts at the first step; may be considered case-by-case.
• Eligibility list: Will be valid for 12 months once approved or ratified by the Personnel Commission, and the District may use the list for vacancies (permanent and temporary) in this classification and related classifications.

Benefits

• Leave: Liberal sick leave, holidays, bereavement and emergency leaves for all permanent Classified employees.
• Insurance: Medical, dental, vision care, and life insurance for the employee and their dependents.
• Retirement: Membership in the Public Employees Retirement System (PERS).

Application and Selection Process

All required materials must be received by the Long Beach City College Office of Human Resources by the closing date. Incomplete or late applications will be disqualified from further consideration. Qualified candidates will be notified in writing if they are moving forward in the selection process.

• Submit a completed online application through NEOGOV.
• All portions of the application must be entirely filled out to be considered.
• Your listed work experience must include all recent and relevant experience (including volunteer or unpaid work if directly related) for consideration, including the supplemental application.
• If a college degree is required, transcripts or a copy of a diploma must be attached at the time of application; unofficial transcripts are accepted during this phase.
• If substituting experience and/or education, attach a statement explaining how it covers the minimum requirements.
• During recruitment, the District uses email to contact or notify applicants with important information. Add @lbcc.edu and @governmentjobs.com to your Safe Senders List and/or Address Book.
• Examination segments in the selection process are pass/fail and may include screening of training/background/experience, scored evaluation of supplemental application responses reviewed by SMEs, and written/oral and performance examinations (formats may be in-person or online, as noted).
• Disability accommodations for the Application or Examination Process should be requested at least 5 days prior to the closing date by calling (562) 938-4372 or emailing [email protected].