Support Jobs in Longwood, FL

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4d ago

IT Support Technician

Quadra Group Longwood, FL

Longwood, FL

4d ago

$58k - $87k/yr Full time Active Directory Computer Skills Customer Support

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Job Description

Quadra Group offers a stable, full-time IT role in Longwood, FL with on-site work four days per week. You’ll join a values-driven, family-owned company that prioritizes training, growth, and a supportive culture. Expect a comprehensive benefits package, competitive compensation, and clear opportunities to expand your skills across a regional IT footprint.

Benefits

Personalized training to support your growth and development
Permanent, full-time position for long-term stability
Competitive salary with performance incentives
Extensive benefits package including medical, dental, vision, and an Employee Assistance Program
Generous time off with flexible personal days, sick days, and vacation
Wellness programs focused on health and mental well-being
401(k) with company match
Family-owned and supportive environment with strong values
Award-winning workplace recognized for excellence
Inclusive culture that values diversity and collaboration
Career growth opportunities within a fast-growing company
Fun social activities and volunteering programs
Referral and recognition programs with monetary rewards
And additional programs and benefits

Responsibilities

Respond to incoming IT support requests via phone, email, chat, and ticketing system
Troubleshoot and resolve hardware, software, and peripheral issues
Document incidents and solutions clearly and accurately
Provide on-site end-user support at the Edmonton, AB or Delta, BC facility (based on assigned location) and offer remote assistance to other Western Canada sites and offices as needed
Reinforce SLA expectations and manage user relationships with professionalism
Apply existing documentation and standard procedures to prevent recurring issues
Support equipment setups, moves, and replacements
Perform maintenance on workstations, printers, and peripherals
Maintain hardware and software inventory records
Flag hardware needs and aging equipment for replacement
Assist in the rollout of new hardware, software, and support tools
Provide on-site support during project-related implementations or transitions
Coordinate with other IT team members to ensure seamless deployment of activities
Provide feedback on support processes and suggest improvements
Stay informed of IT support trends and participate in team knowledge-sharing initiatives

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a college diploma
Minimum of 4 years of relevant hands-on IT support experience
CompTIA A+ and ITIL certifications are a strong asset
Excellent written and oral communication skills in English
Solid practical knowledge of network concepts and PC operating systems, current network protocols and standards
Hands-on hardware troubleshooting experience and extensive application support
Foundational understanding of programming languages, including scripting with PowerShell
Familiarity with data protection regulations and relevant legal requirements
Experience with Active Directory, Windows operating systems, Intune, MDM, RMM, endpoint management tools, and common security technologies
Strong organizational, problem-solving, and project management skills are a plus
Customer-focused mindset with a commitment to high-quality service
Outstanding interpersonal skills with active listening and effective questioning
Ability to research a wide range of IT issues and strong documentation skills
Quick learner with the ability to present ideas in user-friendly language
Highly motivated, self-directed, able to work independently and under pressure
Attention to detail and manual dexterity to connect and disconnect cables and components
Valid driver's license, passport, and willingness to travel as needed (20%)

Technologies

Active Directory
Windows operating systems
Intune
MDM
RMM
Endpoint management tools
PowerShell

Working Conditions

On-site work four days per week
Occasional travel to The Woodlands, TX for team meetings, training sessions, project collaboration, and business initiatives; minimum one week of travel per quarter
Up to 30% travel may be required to support deployments, team meetings, and on-site support across U.S. and Canadian facilities
Availability for on-call support outside of regular hours
Assess health and safety challenges, including occasional tasks such as working in confined spaces or crawling under desks for cable management
With operations support, may be required to lift and carry heavy equipment, including servers, computers, and network hardware

Compensation Information

Annual base pay range: $58,200.00 USD to $87,300.00 USD
Base pay is a guideline; total compensation varies based on job-related knowledge, skills, education, and experience
Base salary is part of a broader rewards package, with a generous incentive program and benefits
Salary ranges are benchmarked and determined by role, level, qualifications, skill, and location
Quadra is committed to offering a competitive and rewarding total compensation package to support professional growth

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