Entry Level IT Support Desk Technician

Tech Rage IT is a growing technology team in Longwood, FL that supports end-users through dependable, first-level troubleshooting. This onsite entry-level IT Support Desk role offers competitive pay, health, dental, and vision insurance, 401(k) with matching, and 22 days of paid time off, with support for your growth through professional development assistance and industry certification reimbursement.

What you’ll do

In this position, you’ll be the first point of contact for technical support requests and help keep users productive. You’ll triage incoming issues, troubleshoot a range of computer and networking concerns, and ensure resolutions are recorded clearly so future requests can be handled efficiently.

• Maintain reliable attendance and punctuality.
• Receive and triage incoming support requests.
• Provide first-level telephone, email, remote, and onsite support for computers, networking, software, and other technical issues (average 10–20 support tickets per day).
• Coordinate with third parties and vendors to support warranty, support, and/or service needs.
• Document technical issues and resolutions for accurate support history.
• Work toward a 90% or higher customer satisfaction average score.
• Maintain proper time tracking and time management discipline to support efficiency goals.
• Continually train and earn certifications to stay current on new technologies and processes.

What you bring

• High School Diploma (or equivalent).
• Minimum 1 year providing customer service with professional, courteous interactions.
• Interest, education, or hands-on experience in the IT/technology field.
• Understanding of basic operations of computer hardware, software, and networking.
• Ability to work 40 hours per week, Monday through Friday, 8am to 5pm with a 1 hour lunch.
• Participation in an on-call rotation, with ability to work overtime including nights, weekends, and holidays as needed.
• In-office attendance in Longwood, FL.
• Ability and willingness to travel locally to Central Florida client sites, with reliable transportation, a valid driver’s license, and vehicle insurance.
• Wear company-provided shirt onsite.
• Successfully pass pre-employment verification checks.

Schedule and compensation

This full-time role is based in Longwood, FL (onsite). Pay is $19.50/hour (equivalent to $40,560), with pay starting from $19.50 per hour.

Benefits

• 401(k) and 401(k) matching
• Health insurance, Dental insurance, and Vision insurance
• Paid time off (22 days per year)
• Professional development assistance
• Industry Certifications Reimbursement
• Mileage Reimbursement
• Paid Time Off - 22 days per year

Hiring process

If your application is selected to move forward, you will receive an email. Please check your SPAM/JUNK folder. No walk-ins or phone calls.

Bonus points

• 4 year degree in Computing and Information Sciences or Information Technologies field
• CompTIA IT Foundations and/or A+, Net+, Secure+ or similar certifications
• Formal Microsoft training
• Previous I.T support or internship experience (education and experience that supports the knowledge, skills, and abilities will be considered)

Core values

• Get it done
• Create raving fans
• Own it
• Develop our people
• Trust ourselves & each other
• Have humility
• No Drama

Recognition: Tech Rage IT has been named a GrowFL Company to Watch Honoree, CRN MSP Pioneer 250 Company, ChannelFutures NextGen 101 Company, and OBJ Central Florida Top Technology Company.