IT Support Technician

Quadra Group offers a stable, full-time IT role in Longwood, FL with on-site work four days per week. You’ll join a values-driven, family-owned company that prioritizes training, growth, and a supportive culture. Expect a comprehensive benefits package, competitive compensation, and clear opportunities to expand your skills across a regional IT footprint.

Benefits

• Personalized training to support your growth and development
• Permanent, full-time position for long-term stability
• Competitive salary with performance incentives
• Extensive benefits package including medical, dental, vision, and an Employee Assistance Program
• Generous time off with flexible personal days, sick days, and vacation
• Wellness programs focused on health and mental well-being
• 401(k) with company match
• Family-owned and supportive environment with strong values
• Award-winning workplace recognized for excellence
• Inclusive culture that values diversity and collaboration
• Career growth opportunities within a fast-growing company
• Fun social activities and volunteering programs
• Referral and recognition programs with monetary rewards
• And additional programs and benefits

Responsibilities

• Respond to incoming IT support requests via phone, email, chat, and ticketing system
• Troubleshoot and resolve hardware, software, and peripheral issues
• Document incidents and solutions clearly and accurately
• Provide on-site end-user support at the Edmonton, AB or Delta, BC facility (based on assigned location) and offer remote assistance to other Western Canada sites and offices as needed
• Reinforce SLA expectations and manage user relationships with professionalism
• Apply existing documentation and standard procedures to prevent recurring issues
• Support equipment setups, moves, and replacements
• Perform maintenance on workstations, printers, and peripherals
• Maintain hardware and software inventory records
• Flag hardware needs and aging equipment for replacement
• Assist in the rollout of new hardware, software, and support tools
• Provide on-site support during project-related implementations or transitions
• Coordinate with other IT team members to ensure seamless deployment of activities
• Provide feedback on support processes and suggest improvements
• Stay informed of IT support trends and participate in team knowledge-sharing initiatives

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a college diploma
• Minimum of 4 years of relevant hands-on IT support experience
• CompTIA A+ and ITIL certifications are a strong asset
• Excellent written and oral communication skills in English
• Solid practical knowledge of network concepts and PC operating systems, current network protocols and standards
• Hands-on hardware troubleshooting experience and extensive application support
• Foundational understanding of programming languages, including scripting with PowerShell
• Familiarity with data protection regulations and relevant legal requirements
• Experience with Active Directory, Windows operating systems, Intune, MDM, RMM, endpoint management tools, and common security technologies
• Strong organizational, problem-solving, and project management skills are a plus
• Customer-focused mindset with a commitment to high-quality service
• Outstanding interpersonal skills with active listening and effective questioning
• Ability to research a wide range of IT issues and strong documentation skills
• Quick learner with the ability to present ideas in user-friendly language
• Highly motivated, self-directed, able to work independently and under pressure
• Attention to detail and manual dexterity to connect and disconnect cables and components
• Valid driver's license, passport, and willingness to travel as needed (20%)

Technologies

• Active Directory
• Windows operating systems
• Intune
• MDM
• RMM
• Endpoint management tools
• PowerShell

Working Conditions

• On-site work four days per week
• Occasional travel to The Woodlands, TX for team meetings, training sessions, project collaboration, and business initiatives; minimum one week of travel per quarter
• Up to 30% travel may be required to support deployments, team meetings, and on-site support across U.S. and Canadian facilities
• Availability for on-call support outside of regular hours
• Assess health and safety challenges, including occasional tasks such as working in confined spaces or crawling under desks for cable management
• With operations support, may be required to lift and carry heavy equipment, including servers, computers, and network hardware

Compensation Information

• Annual base pay range: $58,200.00 USD to $87,300.00 USD
• Base pay is a guideline; total compensation varies based on job-related knowledge, skills, education, and experience
• Base salary is part of a broader rewards package, with a generous incentive program and benefits
• Salary ranges are benchmarked and determined by role, level, qualifications, skill, and location
• Quadra is committed to offering a competitive and rewarding total compensation package to support professional growth