Lynchburg, VA

Support Jobs in Lynchburg, VA

2 jobs found

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9d ago

Level 2 IT Support Technician (MSP / VoIP)

Computer Exchange Service and Sales Lynchburg, VA

Lynchburg, VA

9d ago

$38k - $65k/yr Full time Active Directory Cloud Platforms Desktop Support

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Job Description

Join Computer Exchange Service and Sales in Lynchburg, VA for an onsite Level 2 IT Support Technician role. This position focuses on MSP and VoIP solutions and acts as a key contact for business clients, handling incoming calls, resolving escalated tickets, and supporting hardware, servers, and networks. The opportunity offers a competitive salary range of $38,000 - $65,000 per year and a 401(k) plan with company matching, within a collaborative environment that values clear communication and reliable service.

Responsibilities

Answer incoming technical support phone calls and manage client tickets in a timely, professional manner.
Troubleshoot and maintain Windows Server environments, Active Directory, Group Policy, Office 365/M365, and local backup systems.
Provision, configure, and troubleshoot SIP/RTP protocols, IP phones, auto-attendants, and VoIP cloud platforms.
Diagnose and repair hardware issues (desktops, laptops, firewalls, switches, access points, and printers) both remotely and occasionally on-site.
Clearly document issue details, troubleshooting steps, and resolutions in our ticketing system while keeping clients informed throughout the process.
Serve as an escalation point for basic help desk queries while knowing when to escalate complex, high-level infrastructure projects.

Requirements

2+ years of experience in an IT support role (MSP or multi-client environment experience strongly preferred).
Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs, VLANs).
Hands-on experience with Windows Server, M365/Exchange administration, and virtualization.
Experience supporting business VoIP communications systems.
Strong diagnostic skills with a methodical approach to hardware and software troubleshooting.
Outstanding phone presence, active listening skills, and the ability to explain technical concepts to non-technical end users.
Self-motivated with strong time management skills and attention to detail.

Technologies

Windows Server
Active Directory
Group Policy
Office 365 / M365
Exchange
Virtualization
SIP/RTP protocols
IP phones
Auto-attendants
VoIP cloud platforms

Benefits

401(k)
401(k) matching

Compensation and Location

Location: Onsite in Lynchburg, VA.

Salary: $38,000 - $65,000 per year.

How to apply

Please submit your resume along with a brief cover letter highlighting your experience with MSP help desk ticket workflows, Windows Servers, or VoIP support.

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1mo ago

Information Technology Helpdesk Specialist

Central Virginia Community College Lynchburg, VA

Lynchburg, VA

1mo ago Closed

$48k - $53k/yr Full time Computer Skills End User Support Hardware Support

This position is no longer accepting applications (closed Jul 16, 2026).

Job Description

This onsite, full-time Information Technology Helpdesk Specialist role supports Central Virginia Community College in Lynchburg, VA by handling routine user assistance, hardware/software troubleshooting, and IT project help.

Responsibilities

Respond to information technology work requests primarily involving routine user assistance and support for computer software, hardware repair, maintenance, and audio/visual equipment support.
Develop and maintain documentation such as user tips, instructions, and procedures to streamline tasks performed by other IT staff.
Document problem resolution/status and route more complex issues to higher-level staff as needed.
Install computers and peripherals and perform routine software upgrades.
Collaborate as a member of the IT team to assist other staff with problem resolution and in coordinating and completing IT projects and tasks, including lab reloads, hardware upgrades, and audio/visual setups.

Requirements

Working knowledge of installation, planning, repair, and maintenance of computers, peripheral equipment, and desktop software including Microsoft Office and audio/visual equipment.
Experience with local area networks.
Demonstrated knowledge of troubleshooting methods, equipment testing, and use of diagnostic hardware and software tools.
Experience working with Windows.

Technologies

Microsoft Office
Windows
Local Area Networks

Special Assignments

May be required to perform other duties as assigned.
May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

Education & Qualifications

AAS in Computer Information Systems or related field, or an equivalent combination of training and experience.

Work Details

Location: Lynchburg, VA (onsite)
Work Schedule: Typically Monday through Friday 8 am – 5 pm, hours may vary based on demand.
Telework: No
Sensitive Position: Yes
Travel: Minimal travel

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Support Jobs in Lynchburg, VA

Level 2 IT Support Technician (MSP / VoIP)

Information Technology Helpdesk Specialist

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