IT Helpdesk Campus Support Student Worker

Liberty University is seeking a part-time Campus Support Student Worker to support the day-to-day work of the IT Helpdesk on campus. In this onsite role, you will provide in-person customer service at the helpdesk and help route technical requests by creating and updating tickets for customers who need assistance.

Office coverage runs during standard weekday hours, and the position is designed for student availability with scheduled limits during the semester and extended hours during breaks.

What you will do

• Greet customers when they arrive at the IT Helpdesk offices.
• Create and modify support tickets in the organization’s ticket management system.
• Triaging customer needs appropriately to ensure requests are handled in the right way.
• Assist with IT support projects as needed.

What you bring

• Some familiarity with customer service roles.

Schedule and work hours

• Office hours: 8AM – 5PM, Monday – Friday.
• Maximum availability: up to 18 hours/week during the semester and up to 40 hours/week during breaks.

Location

• Onsite in Lynchburg, VA.

Pay

• Starting pay: USD 12.77 per hour.
• Student employees are paid at least the current Virginia minimum wage per hour.
• Pay may vary by position and department based on job responsibilities, required skills, available funding, and market conditions.

To support customer requests effectively, the role relies on a ticket management system for ticket creation and updates.