Information Technology Helpdesk Specialist

This onsite, full-time Information Technology Helpdesk Specialist role supports Central Virginia Community College in Lynchburg, VA by handling routine user assistance, hardware/software troubleshooting, and IT project help.

Responsibilities

• Respond to information technology work requests primarily involving routine user assistance and support for computer software, hardware repair, maintenance, and audio/visual equipment support.
• Develop and maintain documentation such as user tips, instructions, and procedures to streamline tasks performed by other IT staff.
• Document problem resolution/status and route more complex issues to higher-level staff as needed.
• Install computers and peripherals and perform routine software upgrades.
• Collaborate as a member of the IT team to assist other staff with problem resolution and in coordinating and completing IT projects and tasks, including lab reloads, hardware upgrades, and audio/visual setups.

Requirements

• Working knowledge of installation, planning, repair, and maintenance of computers, peripheral equipment, and desktop software including Microsoft Office and audio/visual equipment.
• Experience with local area networks.
• Demonstrated knowledge of troubleshooting methods, equipment testing, and use of diagnostic hardware and software tools.
• Experience working with Windows.

Technologies

• Microsoft Office
• Windows
• Local Area Networks

Special Assignments

• May be required to perform other duties as assigned.
• May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

Education & Qualifications

• AAS in Computer Information Systems or related field, or an equivalent combination of training and experience.

Work Details

• Location: Lynchburg, VA (onsite)
• Work Schedule: Typically Monday through Friday 8 am – 5 pm, hours may vary based on demand.
• Telework: No
• Sensitive Position: Yes
• Travel: Minimal travel