Support Jobs in Mason, OH

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5d ago

Help Desk Analyst

General Revenue Corporation Mason, OH

Mason, OH

5d ago

$16 - $18/hr Full time Active Directory Application Support Computer Skills

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Job Description

General Revenue Corporation offers a hybrid on-site/remote Help Desk Analyst role in Mason, Ohio, with a pay rate of $16.00–$18.00 per hour. This entry-level position provides first-level IT support and basic system administration in a collaborative, client-driven environment. A Degree, Diploma, or Certification in IT helps you hit the ground running as you grow in IT operations.

Responsibilities

IT Service Desk – provide first-level technical support through phone, email, remote application and in person.
Troubleshooting Skills
Gather/Diagnose information
Describe the problem
Determine the most probable cause
Create a plan of action and test a solution
Implement the solution
Analyze the results
Document the process
Escalate complex and/or high priority problems to the appropriate team members for resolutions.
Perform account management and maintenance for various system and applications.
Follow all standard operation procedures (SOP) through the effective use of documentation.
Perform daily data entry and reporting tasks.
Work collaboratively with people across the organization.
Support PC’s, laptops, printers, cell/desk/soft phones.
Support end users in their use of applications such as Microsoft Office, CRM Software.

Requirements

Experience in an IT Service Desk environment
Relevant education in IT (Degree, Diploma, or Certification)
Ability and willingness to work after-hours (occasionally)
Ability to work independently and with a team
Strong time management and organizational skills with attention to detail
Communicate effectively in English both written and verbally
Working knowledge of Windows operating systems, imaging PC’s, networks and network security concepts
Microsoft Office (O365) application suite
Network configuration and troubleshooting (VLANs, trunks, firewall rules, DHCP, VPN)
Basic Windows Server administration
Microsoft Active Directory (GPOs, application deployment)
Security principles including File Share security, AD Security groups and related best practices
Demonstrated capability to achieve results under pressure in a fast-paced client-driven environment
Strong desire to learn and further knowledge within IT
Understanding of ITIL concepts an asset
Participate in on-call rotation and after hours responsibilities among IT Staff
Other duties, as assigned.

Technologies

Microsoft Office (O365) application suite
Windows operating systems
Microsoft Active Directory (GPOs, application deployment)
CRM Software
VPN
DHCP
VLANs
Trunks
Firewall rules
Basic Windows Server administration

Benefits

401(k)
Dental insurance
Employee assistance program
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance

Job Details

Location: Mason, OH (hybrid)
Work location: Hybrid remote in Mason, OH 45040
Ability to commute: Mason, OH 45040 (Required)
Education: Degree, Diploma, or Certification in IT
Salary: USD 16.00 - 18.00 per hour
Job types: Full-time, Permanent

Application Questions

Will you now or in the future require sponsorship for employment visa status?
How many years of Help Desk experience do you have?

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