In Mason, Ohio, this onsite role at Cintas places the Technical Support Associate at the intersection of customer service and operational support. The position serves both internal partners and external customers, handling calls, data entry, account reconciliation, and processing new accounts and orders, with outbound follow-up and occasional projects that support the broader operations team.

Responsibilities

answering customer calls and providing prompt issue resolution
data entry
assisting in account reconciliation
preparing reports and invoices
processing new accounts and orders
making outbound customer calls to obtain information and/or to provide follow up to resolve customer issues
occasional miscellaneous projects

Requirements

1+ years' customer service experience
High School Diploma or GED; Bachelor's Degree preferred

Technologies

Microsoft Office (Word, Excel and Outlook)

Benefits

Medical, dental and vision benefits
Four medical plan options, with one plan offered at zero cost
Competitive pay
401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
Disability, Life and AD&D Insurance (100% Company Paid)
Paid Time Off and Holidays
Skills Development, Training and Career Advancement Opportunities

Nearest Major Market

Cincinnati

Job Segment

Technical Support
Data Entry
Technology
Administrative

Job Category

Service

Organization

Operations

Employee Status

Regular

Schedule

Full Time

Shift

1st Shift

Technical Support Associate

Job Description