Technical Support Associate

In Mason, Ohio, this onsite role at Cintas places the Technical Support Associate at the intersection of customer service and operational support. The position serves both internal partners and external customers, handling calls, data entry, account reconciliation, and processing new accounts and orders, with outbound follow-up and occasional projects that support the broader operations team.

Responsibilities

• answering customer calls and providing prompt issue resolution
• data entry
• assisting in account reconciliation
• preparing reports and invoices
• processing new accounts and orders
• making outbound customer calls to obtain information and/or to provide follow up to resolve customer issues
• occasional miscellaneous projects

Requirements

• 1+ years' customer service experience
• High School Diploma or GED; Bachelor's Degree preferred

Technologies

• Microsoft Office (Word, Excel and Outlook)

Benefits

• Medical, dental and vision benefits
• Four medical plan options, with one plan offered at zero cost
• Competitive pay
• 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
• Disability, Life and AD&D Insurance (100% Company Paid)
• Paid Time Off and Holidays
• Skills Development, Training and Career Advancement Opportunities

Nearest Major Market

Cincinnati

Job Segment

• Technical Support
• Data Entry
• Technology
• Administrative

Job Category

Service

Organization

Operations

Employee Status

Regular

Schedule

Full Time

Shift

1st Shift