IT Support

Abacus Service Corporation is hiring an IT Support professional to provide reliable technical assistance to Support Center customers. This onsite role in Mason, OH focuses on helping customers with approved applications by diagnosing issues, resolving problems, and maintaining a courteous, consistent support experience.

In this position, you will support users through both phone and chat channels, and you will also work in person during defined department hours. Problem-solving will involve structured questioning techniques as well as remote diagnostic tools to identify and address customer needs efficiently.

What you’ll do

• Provide technical support to Support Center customers in a timely, consistent, and courteous manner for approved applications and supported systems.
• Diagnose and resolve customer issues using both questioning techniques and remote diagnostics.

Schedule and work details

• Location: Mason, OH (onsite)
• Channels supported: Phone & Chat
• Work location: In person
• Department hours: Monday to Friday 8am to midnight; Saturday 9am to 10pm; Sunday 10am to 10pm
• Training shift selection: Agent shifts will select a shift in NH training, with start times ranging from 8A to 3:30P

Compensation

• Pay listed for the role: USD 18 - 18 per hourly
• Pay for the schedule/training details provided: $18.50 per hour