IT Support Technician

SpaceX is seeking an experienced IT Support Technician to help keep end-user technology running across onboarding, troubleshooting, upgrades, and IT asset lifecycle management. This onsite role in McGregor, TX supports employees through 1st/2nd/3rd tier assistance, from day-to-day device issues to more complex infrastructure and production-support needs.

What you’ll do

• Deliver 1st, 2nd, and 3rd tier IT support for SpaceX employees, both in person and remotely.
• Own onsite IT asset inventory and manage the end-to-end lifecycle of equipment.
• Procure, configure, and deploy computer hardware and mobile cellular devices.
• Troubleshoot software and hardware issues, including desktop environments and device-level problems.
• Configure and troubleshoot label and large multifunction printers.
• Provide network support and troubleshooting, including device connectivity and VLAN configuration.
• Configure non-traditional network attached devices used in production, metrology, and test, and coordinate them with SpaceX infrastructure.
• Develop new workflows and solutions in partnership with IT engineering groups and other internal or external resources to resolve complex issues.
• Write instructional documentation and translate highly technical concepts for non-technical audiences.

What you bring

• High school diploma or equivalency certificate.
• 1+ years of professional experience building, deploying, and troubleshooting computer systems, hardware, printers, software, and IP networks in an enterprise environment.
• Experience supporting Microsoft technologies.
• Experience supporting Mac iOS and Linux environments.
• Technical certifications such as A+, Network+, or MCSE.
• Working knowledge of audio-visual equipment.
• Ability to work with mission critical and sensitive systems with an appropriate sense of urgency.
• Comfort working independently while staying patient during constant interruptions.
• Excellent written, verbal, and phone communication skills due to the visibility of the role.
• Physically fit to regularly lift up to 25 lbs. for duties such as delivering computers and unpacking or rack-mounting equipment.
• Valid driver’s license.
• Willingness to work all shifts, including overtime and/or weekends as needed.

Technologies you’ll work with

• Microsoft technologies
• Mac iOS
• Linux
• VLAN

ITAR requirements

To conform to U.S. Government export regulations, the applicant must be one of the following: (i) a U.S. citizen or national, (ii) a U.S. lawful, permanent resident (green card holder), (iii) a Refugee under 8 U.S.C. § 1157, or (iv) an Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State.