Mechanicsburg, PA

Support Jobs in Mechanicsburg, PA

2 jobs found

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8d ago

IT Support Specialist / Help Desk

Select Medical Mechanicsburg, PA

Mechanicsburg, PA

8d ago

$21+/hr Full time Application Support Computer Skills Customer Service

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Job Description

On-site IT support and help desk position for Select Medical in Mechanicsburg, PA, focusing on end-user assistance, incident logging and escalation, and customer service.

Responsibilities

Respond to reported issues promptly to maintain high customer satisfaction, covering computer hardware and software, peripherals, network connectivity, and related systems.
Log every incident accurately with current and detailed information.
Escalate problems in a timely manner by documenting customer impact, assigning priority, and setting resolution targets; initiate escalation for severe issues or those exceeding targets.
Review outstanding issues daily to ensure ongoing troubleshooting and resolution progress.
Identify issues with potential enterprise-wide impact; collaborate with the Help Desk Manager to define remediation plans and execute them.
Participate in relevant information-sharing activities.
Monitor and report security violations related to unauthorized access to corporate data.
Ensure problems are resolved efficiently and effectively.
Support team cohesion by assisting colleagues and promoting a positive work environment.
Stay aware of a rapidly changing environment and propose cost-efficient techniques.
Spot areas where policies or procedures need updating or new ones should be developed, especially for future business expansion; submit recommendations as appropriate.
Support the mission and direction of Select Medical within the Information Services department and across the corporation.
Complete assigned activities, tasks, and projects.

Requirements

Associate degree or active enrollment in an Associates program
Ability to work the posted shift

Technologies

Windows
macOS
iOS

Benefits

Paid orientation program
PTO and Extended Illness Days (EID)
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Prescription coverage
401(k) retirement plan with company match

Why Work for Select?

Career advancement opportunities
Competitive pay, benefits, and PTO
Eligible for referral bonuses
Thorough orientation program
Team-oriented environment
Hands-on training to help desk roles

Additional Data

Comprehensive paid orientation program
PTO and Extended Illness Days (EID)
Health, Dental, and Vision Insurance; Life Insurance; Prescription coverage
401(k) retirement plan with company match

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10d ago

IT Support Specialist / Help Desk Mon - Fri 8 am - 5 pm

Select Medical Mechanicsburg, PA

Mechanicsburg, PA

10d ago

$21+/hr Full time Computer Skills Customer Service Customer Support

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Job Description

This on-site IT support role provides first-line help desk assistance in Mechanicsburg, PA, operating Monday through Friday from 8:00 am to 5:00 pm. The position carries a starting wage of $21.00 per hour and requires an associate level credential or active enrollment in an associate program.

Overview

Role: on-site IT Support Specialist / Help Desk in a healthcare environment. Location: Mechanicsburg, PA. Schedule: Monday to Friday, 8:00 am to 5:00 pm. Starting pay: $21.00 per hour. Employer: Select Medical. Visa sponsorship for this position is not offered now or in the future, and corporate-to-corporate arrangements are not pursued.

Responsibilities

Deliver timely, customer-centric responses to all Help Desk issues to maintain satisfaction levels.
Provide support for computer hardware and software, peripherals, network connectivity, and systems in use.
Log issues promptly with detailed, up-to-date information to support effective resolution.
Escalate problems by documenting their impact, assigning an appropriate priority, and setting a resolution target.
Escalate severe or persistent problems to management as needed to ensure visibility and action.
Review outstanding issues daily to confirm troubleshooting progress and current resolutions.
Identify problems with potential enterprise-wide impact and collaborate with the Help Desk Manager to define remediation plans and execute them.
Engage in information-sharing activities to improve team knowledge and response quality.
Monitor and report any security violations related to unauthorized access to corporate data.
Resolve problems promptly and efficiently, maintaining service quality.
Foster a collaborative team environment and contribute to a positive workplace culture.
Stay aware of the changing technology landscape and propose cost-efficient techniques where appropriate.
Identify policy or procedural gaps and contribute to new or revised guidelines, especially with future business expansion in mind; submit recommendations accordingly.
Support the mission and direction of Select Medical within the Information Services department and across the organization.
Complete any assigned activities, tasks, and projects in a timely manner.

Requirements

Associate degree or active enrollment in an associate program.
Ability to work the posted shift.

Technologies

Windows
OS X
iOS

Benefits

Career advancement opportunities
Competitive pay, benefits, and paid time off (PTO)
Eligible for referral bonuses
Comprehensive orientation program
Team-oriented work environment
Hands-on training to the help desk role
Extensive paid orientation program
Paid Time Off (PTO) and Extended Illness Days (EID)
Health, dental, and vision insurance
Life insurance
Prescription coverage
401(k) retirement plan with company match

Why consider this opportunity

A clear path for professional growth and advancement within a supported IT environment.
Competitive compensation combined with a comprehensive benefits package.
Eligibility for referral bonuses and a structured onboarding experience.
Thorough orientation and hands-on training to prepare for success on the help desk.
A collaborative, team-driven culture aimed at sustaining a strong workplace atmosphere.

Additional information

For more details, visit selectmedical.com or watch content on https://youtube.com/SelectMedicalTV. The organization emphasizes a solid work-life balance, indicating a commitment to both fulfilling careers and balanced personal lives. An extensive paid orientation program and a comprehensive benefits package accompany the role, along with a 401(k) plan featuring a company match.

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Support Jobs in Mechanicsburg, PA

IT Support Specialist / Help Desk

IT Support Specialist / Help Desk Mon - Fri 8 am - 5 pm

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