IT Support Specialist / Help Desk

On-site IT support and help desk position for Select Medical in Mechanicsburg, PA, focusing on end-user assistance, incident logging and escalation, and customer service.

Responsibilities

• Respond to reported issues promptly to maintain high customer satisfaction, covering computer hardware and software, peripherals, network connectivity, and related systems.
• Log every incident accurately with current and detailed information.
• Escalate problems in a timely manner by documenting customer impact, assigning priority, and setting resolution targets; initiate escalation for severe issues or those exceeding targets.
• Review outstanding issues daily to ensure ongoing troubleshooting and resolution progress.
• Identify issues with potential enterprise-wide impact; collaborate with the Help Desk Manager to define remediation plans and execute them.
• Participate in relevant information-sharing activities.
• Monitor and report security violations related to unauthorized access to corporate data.
• Ensure problems are resolved efficiently and effectively.
• Support team cohesion by assisting colleagues and promoting a positive work environment.
• Stay aware of a rapidly changing environment and propose cost-efficient techniques.
• Spot areas where policies or procedures need updating or new ones should be developed, especially for future business expansion; submit recommendations as appropriate.
• Support the mission and direction of Select Medical within the Information Services department and across the corporation.
• Complete assigned activities, tasks, and projects.

Requirements

• Associate degree or active enrollment in an Associates program
• Ability to work the posted shift

Technologies

• Windows
• macOS
• iOS

Benefits

• Paid orientation program
• PTO and Extended Illness Days (EID)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Prescription coverage
• 401(k) retirement plan with company match

Why Work for Select?

• Career advancement opportunities
• Competitive pay, benefits, and PTO
• Eligible for referral bonuses
• Thorough orientation program
• Team-oriented environment
• Hands-on training to help desk roles

Additional Data

• Comprehensive paid orientation program
• PTO and Extended Illness Days (EID)
• Health, Dental, and Vision Insurance; Life Insurance; Prescription coverage
• 401(k) retirement plan with company match