IT Support Specialist / Help Desk Mon - Fri 8 am - 5 pm

This on-site IT support role provides first-line help desk assistance in Mechanicsburg, PA, operating Monday through Friday from 8:00 am to 5:00 pm. The position carries a starting wage of $21.00 per hour and requires an associate level credential or active enrollment in an associate program.

Overview

Role: on-site IT Support Specialist / Help Desk in a healthcare environment. Location: Mechanicsburg, PA. Schedule: Monday to Friday, 8:00 am to 5:00 pm. Starting pay: $21.00 per hour. Employer: Select Medical. Visa sponsorship for this position is not offered now or in the future, and corporate-to-corporate arrangements are not pursued.

Responsibilities

• Deliver timely, customer-centric responses to all Help Desk issues to maintain satisfaction levels.
• Provide support for computer hardware and software, peripherals, network connectivity, and systems in use.
• Log issues promptly with detailed, up-to-date information to support effective resolution.
• Escalate problems by documenting their impact, assigning an appropriate priority, and setting a resolution target.
• Escalate severe or persistent problems to management as needed to ensure visibility and action.
• Review outstanding issues daily to confirm troubleshooting progress and current resolutions.
• Identify problems with potential enterprise-wide impact and collaborate with the Help Desk Manager to define remediation plans and execute them.
• Engage in information-sharing activities to improve team knowledge and response quality.
• Monitor and report any security violations related to unauthorized access to corporate data.
• Resolve problems promptly and efficiently, maintaining service quality.
• Foster a collaborative team environment and contribute to a positive workplace culture.
• Stay aware of the changing technology landscape and propose cost-efficient techniques where appropriate.
• Identify policy or procedural gaps and contribute to new or revised guidelines, especially with future business expansion in mind; submit recommendations accordingly.
• Support the mission and direction of Select Medical within the Information Services department and across the organization.
• Complete any assigned activities, tasks, and projects in a timely manner.

Requirements

• Associate degree or active enrollment in an associate program.
• Ability to work the posted shift.

Technologies

• Windows
• OS X
• iOS

Benefits

• Career advancement opportunities
• Competitive pay, benefits, and paid time off (PTO)
• Eligible for referral bonuses
• Comprehensive orientation program
• Team-oriented work environment
• Hands-on training to the help desk role
• Extensive paid orientation program
• Paid Time Off (PTO) and Extended Illness Days (EID)
• Health, dental, and vision insurance
• Life insurance
• Prescription coverage
• 401(k) retirement plan with company match

Why consider this opportunity

• A clear path for professional growth and advancement within a supported IT environment.
• Competitive compensation combined with a comprehensive benefits package.
• Eligibility for referral bonuses and a structured onboarding experience.
• Thorough orientation and hands-on training to prepare for success on the help desk.
• A collaborative, team-driven culture aimed at sustaining a strong workplace atmosphere.

Additional information

For more details, visit selectmedical.com or watch content on https://youtube.com/SelectMedicalTV. The organization emphasizes a solid work-life balance, indicating a commitment to both fulfilling careers and balanced personal lives. An extensive paid orientation program and a comprehensive benefits package accompany the role, along with a 401(k) plan featuring a company match.