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First Call

IT Support (Tier 1)

First Call
Missoula, MT $22 - $26/hr Full time Posted 27d ago
Computer Skills Customer Support End User Support Help Desk Support Information Technology (IT) It Service Management IT Services Level 1 Support On Call Support Service Management Technical Support
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Job Description

First Call is hiring an IT Support (Tier 1) Support Technician in Missoula, MT for onsite work. This full-time, hourly role supports end-users across the organization and client organizations, with a schedule of 7am-4pm, Monday-Friday. If you enjoy helping people, resolving technical issues, and maintaining dependable systems, you will find a dynamic environment with opportunities to grow.

Why you’ll like working here

  • Medical and dental options with a Health Savings Account option
  • Paid Vacation, Sick, and Holiday time
  • Retirement: 401k with 4% match plus discretionary profit sharing
  • Certification assistance and continuing education benefits
  • Cell phone reimbursement and paid parking
  • Onsite perks including kitchen, pool table, snacks, and coffee
  • Personal IT purchasing employee discount
  • Team bonding events and a focus on work-life balance and flexibility

What you’ll do

  • Provide technical assistance and end-user support across First Call and client organizations
  • Resolve IT issues and help ensure IT infrastructure and systems run smoothly through independent work and effective collaboration with other IT professionals
  • Communicate technical issues clearly to technical and non-technical stakeholders
  • Maintain and create IT documentation to support consistent service
  • Perform ticket quality assurance
  • Support improvements to overall IT results for clients by working with the IT team
  • Provide after-hours emergency support through an on-call rotation

Skills and experience needed

  • Advance customer service skills
  • Intermediate desktop operating system support skills
  • Intermediate workstation peripheral support skills
  • Intermediate mobile device skills (iOS, Android)
  • Basic server operating system knowledge
  • Basic networking skills
  • Basic troubleshooting abilities
  • Strong problem-solving mindset
  • Positive attitude, attention to detail, and a focus on quality assurance
  • Ability to work under pressure and maintain a professional appearance and approach to work

Additional details

  • Job status: Full Time
  • Employee type: Hourly
  • Pay: $22-$26/hr DOE
  • Travel: Minimal local travel
  • Technologies: iOS, Android

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